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Hi,
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To manage your team full of Support Heroes, you need to have some kind of superpowers yourself. Unless you were born with them, we’re here to help you learn everything you need to succeed in this mission!
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Let’s take off to the next level of managing your team and improve its performance!
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You will learn what are the best hours to have a chat available on your website, the number of agents you need and their responsibilities during chatting.
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We will also cover sharing the knowledge as well as assessing team’s performance – and finally, show you how we do that at LiveChat.
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Join us on the webinar on March 28th, 10:00 AM PDT
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A good team is never a coincidence. It requires a lot of effort, from both team members and their manager.
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Here’s a good read about building collaborative teams that will get you as far as you want.
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You don’t have to guess when managing your customer service.
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LiveChat offers loads of valuable customer service data. See which metrics count, what they mean and how to track them.
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Set up your ecommerce goals and find out how LiveChat helps you in achieving them. For example, how many chats end up with a customer getting to checkout.
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Use the Goals feature in a new Ecommerce section in your LiveChat settings. Chat with our agents to find out how to best set up goals that fit your business’ needs.
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