|
|
|
|
|
|
|
Hi,
|
|
|
|
After many years of working in customer service, you probably solved thousands of similar cases. No wonder, sometimes you feel your job became mundane. Maybe it’s time for a little adventure? And what a better way to experience one than going on a journey? A Knowledge Journey to be specific. Just leave it to us!
|
|
|
|
We’ll guide you through the woods and valleys of customer service and help you reach the hidden hills of LiveChat!
|
|
|
|
Discover features you’ve forgotten or you didn’t know even existed. Before you head out, make sure you’ve got all needed skills and resources.
|
|
|
|
Have an amazing trip!
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Before going on a trip, you need to refresh the knowledge you already have. Who knows what challenges you’ll face along the way? Better verify your customer service skills first!
|
|
|
|
Make the Agent’s Handbook Quiz to check the level of your LiveChat knowledge. Pass the quiz and you’ll receive a LinkedIn Certificate. After that, you’ll be ready to go!
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Just one more thing before we take off. The trip doesn’t always go according to a plan – just as your conversations with customers. What will you do when it suddenly gets stormy? You might want to follow the script to go through it, but sometimes it’s not enough.
|
|
|
|
To face the complex issue, you need to use your instincts, forget the script and trust your skills, aka super powers. Go with the flow to satisfy your customers.
|
|
|
|
Read why and how you should do it and what customers think about scripted conversations.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Greeting customers best (aka how you doin’), making your chat look like a pretty prin{css}, building your apps like LEGO bricks? There’s a lot waiting for you on our Knowledge Journey!
|
|
|
|
Sign up for Knowledge Journeys e–mail list and get messages from our Support Heroes that will be your tour guides in the vast and unexplored world of LiveChat! It’s much more fun to climb this hill together.
|
|
|
|
Jump on board and don’t miss the whole adventure. You know you need one!
|
|
|
|
|
|
|
|
|
|
|
|
|
