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Hi,
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One of the reasons why your website visitors hesitate to reach out to you is a bad customer experience they’ve had in the past. No, not with you! You’re a reliable person that provides great customer service – you’re reading our blogs regularly, after all. |
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There’s also one more thing that explains less traffic on your website – summer vacation.
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Do you feel like getting lazy as well? Better not! Now it’s time to try even harder to catch visitors’ attention. All you need are tools and solutions I’m about to provide, so follow me!
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Your nice looking agent’s avatar in the LiveChat window might not be enough to gain your visitors’ trust. You need something more than this.
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Start promoting your service with your new Quality Page and Quality Badge. It’s a dedicated web page and special badge that presents your customer service quality and make your brand more trustworthy. Average first response time, customers’ ratings? Are these metrics you can boast about?
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See if you earned a badge and show the world how awesome your service is!
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Don’t be discouraged if you have a smaller traffic and use it to your advantage. Work on your chat customization and respond quicker than ever. That’s how you can earn Quality Badge.
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Remember, one happy customer is definitely worth the hustle, don’t you think? Read about options you have with LiveChat and what actions you should take to make the most out of it.
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Knowing how you should behave when working in customer service is just a start. You need to start working on proper qualities and never forget to include them while providing customer service.
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What are these qualities, and what kind of memorable experiences can you provide?
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