Boo!!!

Did I scare you? If not, maybe this treat will make your heart race a little bit faster. With Benchmark, you can see how your customer service measures up to similar businesses in your area. Scary and exciting at the same time, right?

We also put a spotlight on Halloween eye-catchers you can implement to catch visitors’ attention and make your website stand out (small trick, but it works!). And speaking of looks, there’s an important note about the new design and LiveChat Marketplace.

Discover the new design

From the 30th of October, everyone will be switched to the new design, and there won’t be any turning back. Here’s a description of everything that happened over the last few months. If you’re already using our new design – we hope you like it!

Check your customer service compared to similar businesses

Find out how your business performs when compared to similar businesses. View the benchmark data in the following reports: total chats, chat satisfaction, chat duration, and response times. See if your company is above average or if there’s still room for improvement.

Note: Benchmark is available for free only until the end of October. After that, it will only be available in both Business and Enterprise plans.

If you’re not our customer yet, check out the scores for the main customer service metrics in different areas and industries, when compared to global averages. See Local Benchmark →

Measure the state of your customer service

The better your customer service is, the easier you’ll charm customers into buying products, coming back, or recommending you to their friends. However, to improve customer service, you first need to know what level you’re on.

Make your chat stand out with Halloween eye‑catchers

Halloween is a great opportunity to play some trick or treat on chat, or scare customers with some eye‑catchers. There’s also an option to personalize agents’ avatars. See how our customers do it!

Episode #19

Launching the new Marketplace

Whether in the Agent App or on the website itself, the Marketplace you used to know went through a total makeover. We introduced various categories to help you quickly find the apps you need.

For those of you who are about to start your LiveChat journey, we prepared a Starter Pack. It’s a collection of apps we always recommend to beginners. Wanna go a step further? Dig into the Staff Top Picks category, where we share top-notch integrations.

Looking for a service rather than an app? Check out Training and Experts.

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