Agent Pulse is designed to enhance customer service operations for organizations of all sizes. With robust team management features, it helps streamline the organization and monitoring of agents, making it especially valuable for larger teams.
The app enables real-time monitoring of agent activity, ensuring supervisors can quickly address inactivity and maintain operational efficiency. Custom statuses and automated workflows provide deeper insights into team performance, offering detailed daily, weekly, and monthly reports.
By empowering organizations with actionable data and productivity tools, Agent Pulse supports informed, data-driven decisions to optimize customer support and uphold high service standards.
Key Features
Monitor agent availability and activity in real time to address issues quickly and ensure smooth operations. Receive alerts about inactive agents directly within the LiveChat navigation.
Benefits
What's new
Rebranding of the application: new name and logo
- Shift manager - multi-shift and timezones shift management workflow
App Privacy
The developer m.reszke.pl indicated that the app’s privacy practices may include handling of user data. You can learn more in the app’s Privacy Policy. App installation indicates your acceptance of the terms and conditions set by Text, Inc. Marketplace.
Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact m.reszke.pl. You can also suggest improvements or request new features in the upcoming versions of Agent Pulse.