Zoho Assist
Launch or schedule remote support and screen sharing sessions from your LiveChat conversations.
Live chat screen sharing apps
Explore screen sharing integrations for LiveChat. Compare co-browsing, shared screens, session permissions and device requirements for visual customer support.
Screen sharing for customer support
Screen sharing, co-browsing and remote control provide different levels of access. Choose the least access needed for the support task, then check the session controls in each app.
Explain a page visually
Look for a guided browsing session when a customer needs help finding a setting or completing a website step.
Investigate a screen issue
Compare screen sharing options for problems that are hard to describe in a chat message.
Guide a troubleshooting session
Check whether the app supports viewing only, annotations or an explicitly approved control session.
Choose a screen sharing integration
What to check before installing
- Session type
- Distinguish browser-page sharing, full-screen sharing and remote control. Do not assume an app supports all three.
- Customer permissions
- Check how the customer starts, approves and ends a session and whether sensitive fields can be hidden.
- Device support
- Confirm browser, operating system, mobile support and whether either participant needs a download.
Screen sharing integrations FAQs
What is the difference between co-browsing and screen sharing?
Co-browsing commonly shares a website interaction, while screen sharing can show a window or display. Exact visibility and control depend on the tool, so check its documentation before choosing.
Does screen sharing give an agent remote control?
Not by itself. Viewing a screen and controlling a device are separate permissions and capabilities. Check whether remote control is offered and how the customer approves it.
Will customers need to install an app?
That depends on the integration and device. Review participant requirements for both sides of the session, including supported browsers and mobile limitations.