Emotion Tracker
Analyze your customers' mood and see how truly effective your customer support is.
The Emotion Tracker integration analyzes customers' messages and shows you how truly effective your customer support is.
By providing the average mood of a customer’s messages, we give you a suggestion of where the problem could be. On this basis, you can then concentrate on the most critical customer issues.
Conversations are analyzed for the sentiment on a negative to positive scale. From the beginning to the end, we help you consider customer satisfaction from all angles.
Key Features
Keep track of the customer’s mood and emotions during the chat, based on the natural language processing of the chat history.
Aggregated result tells you the overall sentiment of the chat.
Available graphs and charts help you to see the course of emotions during the chat and how your responses affected your customers' moods.
10+ supported languages with automatic detection, from English and Spanish to Chinese and Arabic.
All reports can be saved to a CSV file.
Benefits
Integrating Emotion Tracker allows you to get a lot more useful information about your customer support.
With live tracking you can comprehend the needs of your customers better and react in a fitting manner, resulting in a much better experience for both sides.
No more wasted time analyzing chats, trying to see what you could have done better.
App Terms
Legal Terms
By installing this app, you agree to the Marketplace Terms and App Privacy Policy.
Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact Frito Click. You can also suggest improvements or request new features in the upcoming versions of Emotion Tracker.