Google Maps
Reach customers with Google Maps and LiveChat
Integration between LiveChat and Google Maps
Deprecation Notice ⚠️
Google will end Google Business Messages on July 31, 2024. After this date, LiveChat and Google Maps integration will stop working.
If you have alternative chat channels, consider inviting your customers to continue conversations there. Instagram or Telegram are excellent choices.
How does it work?
The integration connects chats in Google Maps with LiveChat, so agents can receive and respond to messages directly from LiveChat, without needing to use a separate app. With ChatBot support, you can add quick replies and automated responses.
Setup
To set up the integration:
- Install the app on the LiveChat Marketplace
- Go to Settings / General tab, and complete General Information, Greetings and Availability sections
- Go to Verify and Launch tab to complete Google's verification and release business in Google Maps publicly
Testing
To test the setup, open Settings and find test URLs on Test tab.
Key Features
No need to copy-paste code or configure any advanced settings. Simple wizard guide you through whole process.
Thanks to using native LiveChat and Google Business Messages APIs, the integration works fast and stable. It supports all types of messages, including rich messages and ChatBot quick replies.
We know how privacy is important for businesses and clients. That is why we don't retain your conversations.
Benefits
Help your customers reach you with the scale of Google Maps. With great conversational experience, delight your customers and drive results.
Drive sales, loyalty, and customer satisfaction through assistive experiences and rich features.
75% of consumers now prefer to engage with a brand over private messaging channels versus traditional channels.
App Terms
Legal Terms
By installing this app, you agree to the Marketplace Terms and App Privacy Policy.
Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact FEDYK sp. z o. o.. You can also suggest improvements or request new features in the upcoming versions of Google Maps.