This application is designed to improve customer service operations for both small and large organizations. It comes equipped with powerful team management features that are especially useful for larger organizations, as they help to efficiently organize and monitor numerous agents. Additionally, the application includes real-time monitoring of agent activity to quickly address any inactivity and provides detailed insights through daily, weekly, and monthly reports. This enables organizations to make informed, data-driven decisions to optimize their customer support efforts and maintain high service standards.
Key Features
Monitor agent activities in real time to promptly identify periods of inactivity or decreased engagement. Receive instant alerts when an agent becomes inactive, allowing supervisors to react quickly to maintain response times and efficiency.
Benefits
What's new
Release the first version of the application:
- choosing supervisors
- creating a team (supervisors only)
- manage notifications (supervisors only)
- real-time inactivity dashboard
- daily/weekly/monthly reports
App Privacy
The developer m.reszke.pl indicated that the app’s privacy practices may include handling of user data. You can learn more in the app’s Privacy Policy. App installation indicates your acceptance of the terms and conditions set by Text, Inc. Marketplace.
Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact m.reszke.pl. You can also suggest improvements or request new features in the upcoming versions of Inactivity Reason.