Jira for HelpDesk
Create and Automate Jira Issues Directly in HelpDesk.
$6.99 / mo, per agent
Developed by Darka Software
Works with HelpDesk
Blurring the lines between Jira and HelpDesk. Configure Jira issue fields and populate them automatically with values from the HelpDesk Tickets or our new AI helper.
Key Features
Tracking Logs
Log aggregation is extremely important for any issue escalation, this is why every issue creation action - manual or automatic, is recorded in the log section.
Bots - even more automation! (Coming Soon)
Automatically create objects in Salesforce with automation bots and filter returning and new customers. Webhooks will be automatically created, registered, enabled and removed whenever needed.
AI generated ticket summary
Populate the issue description (or other field) with the automatically generated ticket summery powered with AI. Avoid long transcripts and speed up your flow!
Map any HelpDesk values to Jira fields
Send transcripts, requester details, ticket summary or custom values directly to Jira. Every Jira field (including custom ones) can be pre-set with dynamic or static values and can be mapped to any HelpDesk parameter available.
Benefits
Outstanding support
Processing data between different platforms can be challenging, but we are there for you! Let us know how we can make this integration better fit your needs.
Save time with Automations and AI
Why waste time on repeatable tasks if we can automate them? This application has "waste-as-little-time-as-possible" philosophy engraved in it's core.
App Privacy
The developer Darka Software indicated that the app’s privacy practices may include handling of user data. You can learn more in the app’s Privacy Policy. App installation indicates your acceptance of the terms and conditions set by Text, Inc. Marketplace.
Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your HelpDesk account. To get help and support contact Darka Software. You can also suggest improvements or request new features in the upcoming versions of Jira for HelpDesk.