KnowledgeBase for HelpDesk
Integrate HelpDesk with KnowledgeBase to solve tickets with always up-to-date help center articles.
Discover KnowledgeBase, the ultimate tool for effortlessly managing internal knowledge, creating a seamless self-service experience for your customers, and efficiently solving tickets.
Refine company knowledge and product information effortlessly. Create multiple knowledge bases and help centers to keep things organized. Write articles with ease using a simple text editor.
Maintain consistency across the team – ensure everyone provides customers with consistent answers, uses similar language, and keeps things precise.
New team members can jump right in , accessing all the insights they need in one place. No more asking colleagues for help every two minutes – they'll be up and running in no time!
With the built-in KnowledgeBase widget in the ticketing system , you can access help center articles while handling tickets without having to switch. Quickly locate relevant information to speed up the resolution of customer issues and ensure timely and accurate responses.
Automate responses to frequent questions by adding article links directly to HelpDesk workflows. Such automations provide instant answers to customers and reduce the workload on your support team.
With analytics and AI features , you can gain valuable insights into user behavior and optimize your support strategy accordingly.
No more costly customer service overheads! KnowledgeBase maximizes ticket deflection, enabling you to focus on resolving critical issues.
Explore the complete list of features and take your knowledge management to the next level.
Key Features
Build specialized help centers tailored for internal use, different products, and varied audiences.
Seamlessly integrate HelpDesk with KnowledgeBase to swiftly resolve tickets using the latest help center articles, eliminating the need to switch between tabs.
Generate engaging and informative content enriched with images, videos, and GIFs. Use AI features to create compelling titles, content, and keywords.
Automatically create a help center that aligns with your company's branding based on your email address.
Organize your knowledge base with topics, keywords, and visibility settings to ensure everyone effortlessly finds what they need.
Track the performance and popularity of your content with Google Analytics to continuously improve and identify new topics to cover.
Benefits
Empower customers to find solutions anytime they need assistance, without waiting for agents.
Revolutionize your help content creation with advanced AI tools, simplifying the process.
Resolve more customer issues with intuitive knowledge base software designed for productivity.
Develop and manage comprehensive policies and documentation to keep your team in sync.
Equip agents with instant access to product information for swift and accurate resolutions.
Drive down customer support costs by improving productivity, and communication, and minimize repetitive tasks.
App Terms
Legal Terms
By installing this app, you agree to the Marketplace Terms and App Privacy Policy.
Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your HelpDesk account. To get help and support contact Text. You can also suggest improvements or request new features in the upcoming versions of KnowledgeBase for HelpDesk.