Staffing Prediction Report
Check the predicted workload and schedule shifts with ease
Use this report to see how many agents you need to respond to chats efficiently. The report takes into account the number of chats and the concurrent chat limit of your agents. It also shows how many agents you need each day at specific hours.
Thanks to this report, you'll be able to quickly check if there's a need to increase or decrease the number of customer service agents in your team. If you have too few agents, your customers will have to wait longer for a reply, which will decrease the overall customer satisfaction.
Key Features
See only the information you need
Create custom reports
Benefits
Schedule shifts with ease
Use the staffing prediction report to check how many agents you’ll need to cover chats next week.
App Terms
Legal Terms
By installing this app, you agree to the Marketplace Terms.
Tutorial & Support
How to use this app
To get help and support contact Text. You can also suggest improvements or request new features in the upcoming versions of Staffing Prediction Report.