How does it work?
After installing the app on LiveChat Marketplace, open a list of agents in the Supervisor app and select agents you want to supervise.
You will be added as a supervisor to all current and future chats of selected agents.
Key Features
With the possibility to supervise all of the agent’s chats with just one click, you can forget about constantly monitoring the Traffic section and significantly improve work efficiency.
Just pick an agent you want to supervise. The app will automatically add you as a supervisor to all their chats.
Benefits
All chats received by agents are automatically displayed to the supervisor. No need to monitor and manually pick chats via the Traffic section
With the possibility to supervise Groups, Supervisor can easily view all chats ongoing in groups of their choice.
What's new
Added support of "Access restriction" (security settings)
App Privacy
The developer FEDYK sp. z o. o. indicated that the app’s privacy practices may include handling of user data. You can learn more in the app’s Privacy Policy. App installation indicates your acceptance of the terms and conditions set by Text, Inc. Marketplace.
Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact FEDYK sp. z o. o.. You can also suggest improvements or request new features in the upcoming versions of Supervisor.