Wherever you are in your journey with LiveChat, I can help improve customer experience, drive more revenue, and reduce effort.
Here are some of the ways I can support you:
- LiveChat Implementation: Ensuring every element of the platform is designed to help you and your customers achieve your goals.
- LiveChat Optimisation: Full review of your current performance and improvements made to ensure you're maximising the return from the channel.
- Agent Training: From how to use the platform to the soft skills and processes required to delight customers.
- Leadership Support: Including how to run quality assurance, agent development plans, resourcing, and more.
- Resources & frameworks: Conversation flows, knowledge bases and which apps, and integrations are right for you.
Behaviour change: If you're looking to switch from phone and email to chat, I can help build a roadmap to make that happen.
If there's anything else you're looking to achieve with chat, I can either help or know the right people to help.
Why me? Between 2012 and 2024, I ran a live chat outsourcing and consulting business. We spent every day working on how to deliver a better chat experience. We had the opportunity to implement chat on over 250 websites, handle 3,000,000+ chat conversations, and consult for global enterprise brands with 500+ agents.
My focus is now on creating a tangible impact on in-house teams.