The Total Chat Package

From starting up to finessing the details, draw on The Chat Shop’s 9 years of experience to get your live chat service running like clockwork.

Works with

LiveChat

If LiveChat is all new to you and you want to get to grips with everything - from the basics to the inner workings - then the Total Chat Package will take you through everything you need to know to get you up and running like a well-oiled machine. **Perfect for: ** Businesses requiring a thorough understanding of live chat operations. Businesses moving chat to internal teams for the first time. Anyone who wants a full springboard for launching LiveChat. **Why train with us?** The Chat Shop is one of the market leaders in LiveChat customer service, with over 8 years of experience helping businesses of all sizes deliver live chat support. We’ve distilled our years of experience in tailoring live chat to match a business’ needs into this beginner’s package to help you get on your feet - and we’ve got the kind of advice, tips and tricks you can only learn after taking more than 2 million chats (and counting!).

Key features

What’s covered:

**The basics** - you’ll get access to everything in our Beginner’s Package video: basic operations, archives, chat handling and reporting.

Reports & archives

Using LiveChat’s reporting functions to monitor progress in detail.

Advanced chat skills

Chat handling and communication best practices, handling difficult chats, building rapport with personality and engagement, optimising conversation flows and anticipating questions. As well as overcoming objections.

Benefits

Virtual Training Delivery

Training takes place in a single, interactive video call so your whole team can join no matter where they're located.

Immediate results guaranteed

We’ll provide all you need to take your customer interactions to the next level.

Training from LiveChat's #1 rated expert partner

Learn tips and best practices from LiveChat's #1 rated partner and tap into knowledge gained from 9 years and over 2 million chats worth of experience.

App terms

Legal Terms

By installing this app, you agree to the Marketplace Terms.

Support

How to use this app

To get help and support contact The Chat Shop. You can also suggest improvements or request new features in the upcoming versions of The Total Chat Package.

Good to know

Frequently asked questions

What does the “Verified” status mean?

In LiveChat, we always appreciate creative and problem-solving apps, so at our own sole discretion, from time to time, we may grant some applications the “Verified” status (represented by a badge or so-called badged applications). The “Verified” status confirms only that an application went through our usability review from the user's perspective. In any case, it is the Application Provider who has full responsibility for the application and its security level towards clients and any other third party.