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Hi,
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If you’ve been using LiveChat for a while, you’ve probably noticed how beneficial chatting is for your business.
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What if I tell you that you can boost your results even more, by adding a chatbot as a member of your support team? You know, a teammate that is never tired and is always ready to help.
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At LiveChat, we have a few chatbots, for example, Richard (a lead generation bot) and Monica (our FAQ bot inside the app). Oh, how helpful they are! Now, you can also build your chatbots (and give them real names, which is part of the fun!). Wanna give it a try?
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With chatbots, you can work smarter and more efficiently. Gain access to bot superpowers designed for the LiveChat-ChatBot integration only.
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Create a scenario for your chatbot or import a built-in template. Your bot will follow the scenarios while talking with customers! And if they want to talk to a real human, so be it!
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Check out many more benefits and features that we offer in this integration!
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The type of bot you need depends on the goal you want to achieve. Consider if you want to free your agents from repeatable questions? Or maybe streamlining your booking process is what you’ve always dreamed of?
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Once you decide, you can focus on creating your first chatbot. In case you need us, we’re always here to help!
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Read the story about how we’ve created ChatBot (BotEngine at the beginning).
You’ll find out the step by step implementation of a bot, the challenges we faced, the training we did for our Support Heroes and how our three chatbots work now. Learn from our experience and avoid any pitfalls!
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Have you already used bots on your website? If yes, what did they help you with – lead generation, gathering surveys or after-hours support?
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Or maybe you haven’t tried it yet but your head is full of ideas for chatbot use cases? Share with us what you think.
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Artificial Intelligence takes over
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“According to Gartner by 2020, 30 percent of all B2B companies will employ AI to augment at least one of their primary sales processes.”
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Chatbots were one of the hottest topics in IT this year. Will algorithms replace real agents eventually? Is it possible to automate every agent’s task? There are many questions, but one thing is certain: chatbots have already transformed the customer experience.
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One of the ways we’re getting ready for 2020 is by opening LiveChat products for developers. Join LiveChat Developer Program and shape the future of online communication!
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