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Customer Happiness
Report 2014
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The latest customer service trends for leading industries.
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Prepare your customer service for the upcoming holiday season using the Customer Happiness Report. The report, based on the data from over 3,300 companies, offers commentary on good customer service practices in 25 major industries.
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See how is your company doing when compared to the competition and what kind of approach toward customer service you should employ.
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Product updates
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Chat window themes
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Pick a new face for your live chat using the chat window themes. There are currently four chat window themes to choose from.
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Tickets rating
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Get additional feedback about your customer service via ticket rates. Ticket requesters will now have the option to rate the received service. The rate request is sent three days after the ticket has been marked as resolved. Learn more…
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