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Hi,
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Lately, we’ve been focusing on making LiveChat not only efficient but also beautiful. |
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Over the next couple of months, you’ll see bits and pieces of the new design added to the app.
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In the meantime, we’ve brought together all of our social media channels so that you don’t have to look for them anywhere else. And we’ve got a surprise for you – a small competition where there’s a lot of LiveChat’s gadgets for you to win!
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What do you say? Are you in?
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We want to make LiveChat both efficient and beautiful! After we’ve moved the top menu bar to the left giving you an easier access to a greater number of items, we want to introduce the new chats section!
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The old chat circles are replaced with a much more efficient chat list. You can now handle more than six chats in one place (wooha!), see ongoing and queued chats, and much more!
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Are you curious what else is new in our brand new chats section? Check out the article and let us know what do you think!
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In some aspects we’re just like NASA – we have social media channels for all our projects. Handling them may sound like a tough job to do but don’t worry! We’ve got them all covered.
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Our social media emperor, Agnieszka, is living her life while posting exciting new stuff on these channels! She will also make sure to reply to all of your queries.
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See all of our social media channels brought together in one place – LiveChat, LiveChat for Developers, LiveChat Partner Program and BotEngine. It’s all there!
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Have you ever heard of LiveChat’s Support Heroes Capes? Now you have a chance to get one for yourself!
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Every month we will have a small but creative task for you. Three best contenders can get a chance to win LiveChat’s swag! This month’s challenge is to describe your funniest customer service story.
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Agnieszka will choose the best 3 stories that will win the gadgets. Are you up for a challenge?
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LiveChat is used by 23k companies in over 150 countries all over the world. We see that every company has very unique needs. We’re constantly improving our software so that it’ll help you deliver the best customer service possible.
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Last time we went through Chat Widget Tools. It’s important to know how your customers see your chat, but what about agents?
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To find out, we give you Agent App Widgets. It’s a simple yet powerful way to embed all variety of services within the LiveChat Agent App. Take a look at some of examples, prepared by our skilled developers:
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TAG MASTER – it’s a widget that allows you to create, view and delete tags and canned responses in an easy and predictable way.
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PROGRESS – it’s a simple widget that creates reports based on the data from chats.
Use it to find statistics about rating, chatting and response time ( per day, week, month, quarter, year).
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SUPERVISOR – it’s a widget that allows you to monitor a list of available agents and also show their basic statistics from last week, including working hours, chatting time or chat ratings.
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GOOD TO KNOW – it’s an extension that gives you the information about geolocation of your visitors. It also provides some basic information like current page visited by your customer or his timezone. All of that comes with charts for easier data visualization.
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