Hi,

As you probably know, our company has more tools than just LiveChat. We want to make it easier for you to manage them all. The first step is a new LiveChat Accounts page available for the LiveChat product. Speaking of our other tools, I’m happy to present you with the 2020 Chatbot Guide on behalf of the ChatBot team. Find out all you need to know to get the most out of chatbots for your business.

Kuba Rogalski
FROM LIVECHAT

LiveChat Accounts is a new way to log in to LiveChat

With the number of customers using ChatBot, HelpDesk, and KnowledgeBase continually growing, we wanted to provide our customers with the best customer experience. We’re introducing LiveChat Accounts. Ultimately, LiveChat Accounts will enable our customers to log in to all of our products with the same login. We are beginning by introducing the LiveChat Accounts sign-in page to our LiveChat customers. HelpDesk, ChatBot, and KnowledgeBase will follow suit soon.

Rich greetings are even better now

Up until now, you could only display one greeting per session. Enter multiple greetings. From now on, you can add more greetings. The order of the displayed greetings depends on the order of the greeting criteria a user meets. You can send a few different greetings to a user depending on which websites they land on, for instance. It gets even better when you realize that multiple greetings help you kill two birds with one stone by displaying different greetings for different purposes to a single user.

On top of that, we’re enabling your agents to be able to add a message input to a rich greeting. A customer talking to an agent can now send a message to your agent directly from a greeting without needing to move to a chat widget. According to our research, using the message input increased the number of chats by 10%.

The 2020 ChatBot Guide

Technological progress has radically changed the way people communicate. Face-to-face interactions have been largely replaced by online messaging. This has forced businesses to adapt to a new type of communication. To achieve success, brands need to provide a seamless journey for buyers. They need to respond to customer questions around the clock and across multiple channels.

Since 2016, when Facebook opened Messenger for chatbots, chatbots have been widely adopted by brands. Everybody is now talking about chatbots and their value to businesses. But, what exactly are chatbots, and why have they become so important? In this guide, you’ll find answers to these questions and learn what makes chatbots significant.

Leadership styles and how they can make or break your team

You should know that there are no universal guidelines for how to be a good leader. Different teams require different ways to motivate them. It takes some time before you figure out what your favorite leadership style is that will also make your team feel comfortable.

Kurt Lewin first defined leadership styles in the 1930s. He developed a framework that distinguished three major leadership styles: autocratic, democratic, and laissez-faire. They served as a base for the styles that followed. Let’s have a look at seven different leadership styles and their characteristics.

 

Episode #27

Call customers right from the chat

Be it a difficult customer support case or an important sales partner, having a robust voice solution will always come in handy. If that’s something you can relate to, make sure you check out SnapCall, the first call-from-chat solution which is now available on the LiveChat Marketplace.

The SnapCall integration allows your team to call customers directly from the chat. It’s free of charge for all your customers, anywhere in the world.

To get you started, all you need to do is install the app, allow microphone usage on your device, and send a call widget to the customer. You don’t have to worry about confidentiality because neither you nor the customers share their phone number.

After the conversation, you can browse and export call history as well as analyze the statistics. So, what do you say?

Aleksandra Kacperczyk
CONTENT WRITER

 

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