Customer Service

Episodes about Customer Service

Episode #20

Mat Patterson/Help Scout: How to Build Your First Customer Support Team

22 December 2016

From this episode, you'll learn from Mat from HelpScout how to hire right people for your team and what customer service metrics are the most important.

Episode #15

Shep Hyken: Then, Now, and the Future of Customer Service

13 October 2016

My today's guest is Shep Hyken, customer experience expert, and New York Times bestselling author. We're talking about the evolution of customer service and customer experience.

Episode #14

Shauna Moran/Shopify: How to Prepare Your Online Business for the Holiday Season

29 September 2016

Shauna Moran from Shopify team shares the best ways of preparing your online business for the holiday season and accelerating your sales.

Episode #13

Paolo Fabrizio: Social Customer Service Is What Your Customers Are Looking For

15 September 2016

If you want to deliver exceptional customer service, you can't forget about social networks. My today's guest is Paolo Fabrizio, a social customer service expert, author, and speaker.

Episode #10

Mick Griffin/Brand 24: Social Media for Business – Yes or No?

4 August 2016

If you ever wondered when is the right time to create a business social media account, you should listen to the interview with Mick Griffin, Brand24 Chief Revenue Officer and social media expert!

Episode #09

Adam Toporek: Everything You Have to Know About Exceptional Customer Service

21 July 2016

From this interview with Adam Toporek, customer service expert, you'll learn everything you should know about delivering awesome customer experience!

Episode #07

Justyna Janowska/LiveChat: How to Create a Knowledge Base

23 June 2016

A knowledge base is an essential part of every customer service as it allows your customers to self-help. Luckily, its creation is not a great deal. Thanks to my guest's tips, you'll be able to build it yourself!

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