Chat Summary

Name: Chat Summary
Price: 5 USD
Rating: 5 (1 reviews)

Harness the power of OpenAI's cutting-edge artificial intelligence to generate concise summaries from your chats.

$5 / mo, per agent

Developed by SKlabs

Works with LiveChat

Welcome to Chat Summary, an app that generates precise, comprehensive summaries from your chat transcripts. By leveraging OpenAI's advanced natural language processing technology, we ensure that every summary is not only accurate but also enriched with insights—automatically created when a chat is archived or based on selected tags in your settings, with the option to generate manually from the Details section. In addition, our app analyzes chat sentiment, extracts key points and keywords, and provides actionable agent feedback, all while offering a reports section to review details such as chat ID, thread ID, and the full chat transcript.

For more information, visit our documentation.

Key Features

Centralized Reporting

Access a detailed reports section where you can review all generated summaries alongside vital details such as chat ID, thread ID, and full transcripts for comprehensive tracking.

Benefits

Actionable Agent Feedback

Extract essential keywords and critical insights that empower agents with feedback to enhance performance and improve customer interactions.

In-Depth Sentiment Analysis

Gain a deeper understanding of your conversations with built-in sentiment analysis that highlights the emotional tone and key discussion points of each chat.

Automated Workflow

Enjoy effortless efficiency as the app automatically generates summaries when chats are archived or tagged.

Precise Summaries

Leverage OpenAI’s advanced NLP to generate accurate, comprehensive summaries that condense lengthy chat transcripts into clear, actionable insights.

App Terms

Legal Terms

By installing this app, you agree to the Marketplace Terms and App Privacy Policy.

Tutorial & Support

How to use this app

Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact SKlabs. You can also suggest improvements or request new features in the upcoming versions of Chat Summary.