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Maximum data security has always been the top priority at LiveChat. That means that we are always making the best effort to provide the highest technical, organizational, and legal solutions towards better data protection of your data.
Standard Contractual Clauses secure data transfer when necessary, and new data centers are just examples we continually introduce.
We use top-quality data centers and diverse geolocalization to keep your data safe. We are ready to host your data in one of our data centers located in Texas, USA; Frankfurt or Ireland, Europe (but the availability of European hosting centers is related to our specific products).
We have also established an additional backup server in Europe (in Amsterdam, Netherlands), which helped us double the level of protection required by GDPR and our storage capacity.
Once you decide to store data in the European Union, data related to chat content will be placed there. A full description of what data can be hosted in your chosen region can be found in the Data Storage and Hosting Policy, which contains essential information about LiveChat’s commitments related to data center locations and some exceptions. If you’re wondering how we secure our data processing, you should take a look at our Security Policy.
We do not sell or lease your data to any third party. We will never share, sell, rent, or trade your registration and personal information with any marketing or promotional partners without your consent. For more information related to GDPR, you can find it here.
We use your data to operate, maintain, and improve our services, respond to customer inquiries, and send communications related to the services we offer. Our Privacy Policy can help you understand, in detail, what information we store and how we handle it.
Our commitment to store your data in a given region includes exceptions. Your data may be hosted outside of the chosen area to the extent described in our Terms of Use and Privacy Policy in countries and territories outside of the EU chosen location as reasonably necessary to provide, secure, or improve the services to you.
We secure any transfer of personal data outside of the chosen EU region to us or our sub-processors by using GDPR-compliant standards. This includes Standard Contractual Clauses, which provide an adequate data protection level.
We make sure that data is disclosed only to sub-processors when it is necessary to provide the services or as required to respond to lawful requests from public authorities. You can check a list of all the sub-processors we cooperate with here.
We are fully aware of the importance of data safety, and you can rely on our standards. If you wish to know more about processing, contact us at support@livechat.com