Live chat pricing
with AI Agents included

LiveChat pricing for new trials now lives here, as Text plans. Text is the next product from the team behind LiveChat. It keeps the live chat you came for and adds a shared inbox, ticketing, and an AI Agent in the same workspace, on one subscription. Nothing changes for existing LiveChat customers. Your LiveChat account, plan, and price stay exactly as they are, and you can keep logging in here. If you want to see how your current LiveChat plan compares, the current LiveChat plans stay on the LiveChat pricing page.

Essential: For small teams earning their first revenue from chat. It includes 1 AI Agent, 10 AI resolutions a month, and tracking for 50 live visitors. Conversation and file history: 60 days.

Growth: For scaling teams that want chat to drive revenue. It includes 10 AI Agents, 200 AI resolutions a month, and tracking for 400 live visitors. Conversation and file history: unlimited.

Enterprise: Custom AI, built and run for you. Backed by a team focused on your revenue goals.

Text plans have a different feature mix from LiveChat plans. Compare Essential, Growth, and Enterprise in the table above against the features your team uses. Current LiveChat customers keep their plan, price, and login, and can run both products side by side while they decide. You can still review your current plan on the LiveChat pricing page.

The free trial runs for 14 days on Essential and Growth and does not ask for a credit card. You get the full plan during the trial, so your team can put the chat widget on your website, invite colleagues, and run real conversations. At trial expiration you choose a plan and billing period and add a payment method, and your workspace, chat history, and settings carry over. Because no card is collected upfront, you are never charged automatically when the trial ends, and there is nothing to cancel if Text is not for you.

Prices are per user per month. With annual billing, you pay for 12 months upfront. Monthly billing lets you pay each month and cancel anytime.

Essential costs $19 per user per month with annual billing, or $228 per user per year. With monthly billing, it costs $25 per user per month. Annual billing saves about 24%.

Growth costs $79 per user per month with annual billing, or $948 per user per year. With monthly billing, it costs $99 per user per month. Annual billing saves about 20%.

Over a year, a five-person Growth team saves $1,200 by choosing annual billing.

Three people on Essential pay $57 a month with annual billing, paid upfront for the year, or $75 billed monthly. Three people on Growth pay $237 a month with annual billing, paid upfront for the year, or $297 billed monthly.

Ten users on Growth pay $790 a month with annual billing, including 200 AI resolutions a month. If you need 350 AI resolutions, three extra packages of 50 cost $148.50. Use the plan builder above for your own numbers.

Yes. Text pricing is per user per month, and every user who logs in to answer chats or tickets needs a seat. There is no minimum team size, so a team of one can start on Essential. Essential and Growth have no fixed user cap for self-service teams. Larger teams, or teams that need custom usage limits, single sign-on, or invoicing, are a fit for the Enterprise plan.

One resolution = the AI directly solved a customer question. Multiple questions in the same chat still count as one.

Essential includes 10 AI resolutions a month, and Growth includes 200. Add extra packages of 50 AI resolutions from your billing settings whenever you need them. A package of 50 costs $49.50 on Essential or $49.50 on Growth. Enterprise usage is agreed in your custom offer.

Extra AI resolutions come in packages of 50, priced at $49.50 on Essential and $49.50 on Growth. Add extra packages of 50 AI resolutions from your billing settings whenever you need them.

Essential includes 10,000 API calls a month, and Growth includes 20,000. Extra packages of 100,000 API calls cost $29.50 on Essential and $29.50 on Growth. Buy 100,000 extra API calls anytime you need to scale up.

Some third-party apps in the Marketplace have their own fees set by their developers. Sales tax may apply depending on where your business is located.

If you do business in a state where we are required to collect sales tax, we use your ZIP code to determine the correct tax rate and add it to your invoice. Prices on this page are shown before tax. Businesses outside the United States may be charged VAT or an equivalent local tax according to local rules.

You can upgrade, downgrade, or add and remove users at any time from the subscription settings in the app. Plan changes take effect on your next billing cycle. Monthly plans have no long-term contract and can be cancelled anytime. Annual plans run for the 12 months you paid for and can be adjusted or cancelled at renewal.

A check means the feature is in the plan, a number is the plan limit, and a price marks an optional add-on. Visitor tracking limits are the number of live visitors you can watch at the same time. AI resolutions reset every month. Teams, workflow rules, campaigns, and API calls are per account, so adding people does not shrink anyone's allowance.

Features shared by all plans include Website, In-app, Messenger, SMS (Twilio), AI Copilot, Live Shopify catalog, Workflows, 24/7/365 support, Web app, and Desktop app (macOS and Windows). See the comparison table for each plan's conversation history, routing, reporting, AI allowances, and security features.

Multiple website support is included in Essential, Growth, and Enterprise. Run your chat widget on multiple websites from one account.

Multilingual support is included in Growth, and Enterprise. Pick from 48 languages and assign dedicated agent groups per language.

The website chat widget is included in Essential, Growth, and Enterprise.

All plans include Website widget translations, Live editor, Right-to-left support, Accessibility compliance, Dark mode, and Custom logo in website widget.

Installing the widget takes a few minutes with a code snippet or a plugin for platforms such as WordPress, Shopify, and Webflow. See the installation guide for step-by-step instructions.

Essential costs $19 per user per month when billed annually, compared with $25 when billed monthly. That's a saving of about 24%. Growth costs $79 per user per month when billed annually, compared with $99 when billed monthly. That's a saving of about 20%.

Non-profit organizations and educational institutions can ask our team about additional discounts before choosing a plan.

We accept all major credit cards. Subscriptions renew automatically at the end of each billing cycle so your chat keeps running. All prices are in USD. Enterprise customers can pay with purchase orders and annual invoices instead of a company card.