Intershop

What is Intershop?

Intershop Commerce Suite is a comprehensive e-commerce platform. It lets you build mobile-friendly sites and create personalized communication with customers. Based on the needs, users can choose one or multiple deployment models (Cloud, Managed and Enterprise). All of them deliver plenty of e-commerce functionalities combined in eight modules. Omni-Channel management section provides various B2B and B2C templates. It means that you can set up different storefronts for different domains, using the same system. It lets customers shop using different channels (online stores, phones, stationary shops). This module allows managing content, all channels, services and integrations from one place.
Web Content Management module allows users to create, publish and handle their content. The section offers ready and editable templates, a drag&drop editor and A/B testing. Live editing feature enables you to make fast changes on your site. Product Information Management module gives you control over your product’s description, specs, pricing, photos, etc. It helps to provide detailed information to your customers as well. What’s more, Intershop offers order management features and in-depth analytics. Finally, you can extend Intershop Commerce Suite’s functionalities using a well-documented API and an application framework.

The benefits of using LiveChat with Intershop

Supersize the cart value

LiveChat will provide you with helpful information about clients’ preferences. Such knowledge is the ace up your sleeve. Suggest products that meet expectations of your customers and sell more thanks to personalized offers.

Get an insight into agents work

LiveChat will keep all conversations in the archives and let you refer to them at any time. You can easily check what the response time is or how long it takes to close an average case. What’s more, the application gathers feedback from visitors during every conversation, helping you to learn whether your agents deliver satisfying service.

Invite customers to chat

LiveChat makes it possible for you to engage customers in chatting. By sending personalized invitations, you can act as a real shop assistant who offers help and guidance. Use your charm and help visitors become your joyful clients.

What useful features does LiveChat provide for Intershop users?

Stay up to date

Gather feedback in chat surveys and find out what is going through your clients' heads. Ask specific questions or introduce your rating system. Thanks to LiveChat, you can have a viable insight into customers’ needs. Tailor your efforts to deliver personalized service.

Offer never-ending help

LiveChat will serve your clients even if you’re on holiday. So relax and enjoy your free time. Thanks to a ticket form displayed on your site after hours, visitors can contact you every time they wish. You can write them back as soon as you log into the app. With LiveChat, you can bet your bottom dollar that you won't miss any important lead again!

Chat in different languages

LiveChat delivers 45+ translations that will let you expand your business to foreign markets. Just integrate Intershop with our app and gain a bunch of new clients. Let the world hear about your business then and there!