Light Speed
Take advantage of the LiveChat integration and start offering real-time support in your Light Speed store. Gather feedback from customers and find out what they think about your products and services.
What is Light Speed?
Light Speed is a mix of cloud-based and open source retail sale software. It helps shop owners to manage their online and on-site stores from one place. The solution supports a purchasing process and inventory management. It lets you track your stocks and availability of products. LS lets you choose from 60 responsive, customizable templates. Editing doesn’t require advanced skills. The solution includes a built-in blog function that allows you to promote campaigns on your blog. What’s more, the software offers email templates that enable sending messages including special offers or discounts to particular clients. The system provides over 25 payments methods and shipping options. Shop assistants can make use of an integrated payment feature and accept payments in every part of a stationary shop. Mobile applications let users check available products. They can also propose substitutes of out-of-stock products. That improves customer experience as clients can be sure they will find a chosen product in a stationary shop. What’s more, the Light Speed App store offers 150 apps and integrations related to sales, marketing, accounting and more. However, provided applications are being created by LS partners, therefore, they are chargeable. On the other hand, developers can use the Light Speed’s API and add more functions.
The benefits of using LiveChat with Light Speed
Get more functionalities
LiveChat provides 96+integrations with 3rd party solutions. Thanks to them, you can enhance its features, automate plenty of tasks and spend more time on dealing with more critical issues.
Proactively engage customer
Send visitors personalized invitations and offer help whenever it’s needed. LiveChat will let you engage your customers in a conversation and convert them into happy clients. Just chat with them, advise and provide recommendations to see how much you can achieve when you give customers your hand.
Offer continuous support
LiveChat lets you kIll two birds with one stone. You can log off the app, have a rest and still be able to serve clients. The tool enables you to display a ticket form on your page after hours. Thanks to it, visitors will be able to leave their questions and emails so you can write them back as soon as you log into LiveChat again.
What useful features does LiveChat provide for Light Speed users?
Stay up to date
Gather feedback in chat surveys and find out what is going through clients' heads. Ask specific questions or introduce your rating system. Thanks to LiveChat, you can have a viable insight into customers’ needs and can tailor your efforts to deliver personalized service.
Give your service a human face
LiveChat puts an end to anonymous conversations. It lets you add your photo and name to the chat window, so customers feel they talk with a real person. Into the bargain, the application provides basic info about visitors so you can personalize your help with regard to presented data. All in all, LiveChat lets you refurbish your service to provide the unique user experience.
Become a thought-reader
LiveChat keeps track of all customers actions. It lets you follow customers’ moves and see what they are looking for. Have an insight into customers’ carts and tailor your invitations to deliver the best, personalized user experience.