Bloomfire

What is Bloomfire?

Bloomfire is enterprise collaboration software that allows gathering knowledge from your workers and clients. The platform helps to engage users as well as facilitates ordering, sharing and growing knowledge within your company. The tool can learn what’s important to you and helps you to carry out daily tasks.
In general, Bloomfire is simple to use. It has an intuitive interface and swift installation. It also includes web, desktop and mobile apps (iOS, Android). The solution enables you to create multiple groups and sub-groups as well as lets its users share multimedia content.
Bloomfire’s features back efforts related to customer support. The helpful Questions & Answers engine enables you to find information within seconds. Besides, it’s a helpful customer support tool that works as a help center for your employees. The point is that they don’t need to ask others for help and look for answers in multiple places. All necessary data can be accessed via one platform.
What’s more, the solution enhances social learning. Thanks to it, your employees can reach people who know answers and access necessary information immediately.
When it comes to sales enablement, Bloomfire lets your employees access sales tools necessary in their job. They can share posts or videos with searchable words as well.
All in all, Bloomfire is found useful by businesses of all sizes. It integrates with such services like Zendesk and Salesforce. Plus, developers can extend its functionalities by using the API.

The benefits of using LiveChat with Bloomfire

Make your work a piece of cake

The work in customer service department can be hard and challenging. However, you can make it much easier if you apply LiveChat. Thanks to the set of chat tools like canned responses, chat tags and information about visitors, your agents can find answers and reply to customer queries faster than ever before. Let your agents use the most convenient chat and make their work sheer pleasure.

Analyze agents’ work

LiveChat allows customers to rate your work every time they chat with you. Open archives to analyze all conversations and gathered feedback to learn about customers’ opinions or agents’ performance. Full insight into your performance will help you introduce proper changes and provide even better customer support.

Gain additional communication channel

Modern customers prefer chatting a lot more than calling. With LiveChat, you can adjust to customers’ preferences and provide instant assistance via the most convenient communication channel.

What useful features does LiveChat provide for Bloomfire users?

Stay in touch with your leads

Integrate Bloomfire with LiveChat and rest assured you won’t miss any vital lead again. Thanks to a mobile integration and the cloud capability you can answer questions from every place at any time. LiveChat will also keep an eye on your business and send you a push notification every time a visitor sends you a message. Stop looking at the screen and take care of other issues, our software will do the work for you.

Break language barriers

Integrate Bloomfire with LiveChat and untangle your tongue. Thanks to 45+ translations, you can open your business to new markets and get plenty of new clients who are waiting for your offer. Reach them out and expand your business right away!

Become a thought-reader

LiveChat keeps track of all customers actions. It lets you follow customers’ moves and see what they are looking for. Have an insight into customers’ carts and tailor your invitations to deliver the best, personalized user experience.