Radial

What is Radial?

Radial is a cloud-based, e-commerce order management suite. It helps to increase sales and boosts customer satisfaction rates thanks to omnichannel operations. The software is modular and combines a set of pre-integrated tools and services that can facilitate such issues as ordering, inventory, analytics and customer service.
Radial Order Management allows managing your orders and inventory. It provides multiple delivery options and lowers delivery time.
A set of user-friendly Customer Service Tools help your agents deliver personalized, retail-optimized experience. The features cover reporting, case management, returns, loyalty programs, etc. You can create new orders via your website as well as modify and cancel them. What’s more, the tool supports self-service thanks to a visual-based menu (IVR) optimized for smartphones. The feature lets you quickly find answers to the most popular questions via voice and touch interaction.
Radial integrates with self-service, Radial Analytics tool that simplifies data management and analysis. Thanks to it, you don’t have to connect it with any other 3rd party solution. It will give you access to the performance dashboard and shareable reports thanks to which you will have an insight into your performance (orders, top-selling products or promotions).
Radial Integrated Dropship streamlines supplier management services allowing you save your time and lower the labor costs. The tool facilitates supplier onboarding processes and lets you easily manage daily support and dropshipping administration activities.
The suite integrates with popular 3rd party solutions (Magento, Salesforce, etc.), e-commerce platforms and marketplaces. It also supports multiple languages and currencies as well as handles taxes.

The benefits of using LiveChat with Radial

Save your money thanks to chatting

Customer support via chat is much more efficient than emails and calls. Thanks to LiveChat, one agent can deal with multiple cases at the same time. With our solution, you can cut costs dedicated to staffing as a small customers service department will be able to serve and satisfy a large number of clients.

Use every sale opportunity

With LiveChat, you can support your sales from every place at any time. Use our mobile apps to catch leads on the go and advise clients every time they need help. You will never miss any sale again!

Satisfy the lion’s share of your clients

LiveChat lets you answer customer queries much faster. Apply chat buttons and eye-catchers to show that visitors can always count on your helping hand. Solve their problems once they appear and make them happy as the day is long with your service.

What useful features does LiveChat provide for Radial users?

Trace your sales

If you integrate Radial with LiveChat, you will gain a powerful sale channel. What’s more, the application will track all your sales and help you measure the real value of chats. See which agents hold the most fruitful conversations and check how much you earn thanks to chatting. Gathered information will be available in the Archives and the Sales Tracker Report, and you can refer to it at any time of day and night.

Break language barriers

Integrate Radial with LiveChat and untangle your tongue. Thanks to 45+ translations, you can open your business to new markets and get plenty of new clients who are waiting for your offer. Reach them out and expand your business right away!

A range of chat tools

Thanks to LiveChat your job will be a sight easier. The app will give you necessary information about customers, so you will always know who you are writing to. Message sneak-peeks will show you what visitors are writing before they send their messages. Thanks to it, you can start looking for answers much faster and surprise customers with a swift response. Moreover, LiveChat tackles with long, complicated cases once and for all. Just send customers visual files via chat that explain problem before you could say Jack Robinson.