No credit card needed Free 14-day trial
Engagement
Automatically engage shoppers browsing your store with pre-set chat invitations, or start chats with a click of a button when you see fit.
Cart preview
See what's in a customer's cart with a real-time cart preview and use that knowledge to suggest complementary products, making your chats more profitable.
Product recommendations
People buy with their eyes. Send them product recommendations with images and buttons in a chat so they can easily add items to their cart.
We got a subscription by month, so that says something. Chat support has been great. Not to many victors have actually chatted, but it also tells you a lot where they are coming from and how many actually show up to your site. That's what got me to continue after trial. I may go to Annual if things continue well.
Perfect product. Easy to work. Happy customers, more sales.
We've been using this for four months now and have seen a huge increase in sales. It enables us to reach out to potential customers, send them product suggestions and secure sales. The Ticket system also means that we never miss a new opportunity even when we're away from the computers. I couldn't recommend this highly enough.
This app is well worth the monthly fee. Customers use it and it converts to sales
I have been using livechat for around 3 months now. To be honest, i probably only use half the features as i have been too busy to work thought it all. The chat feature is fantastic, i use it both on PC and with the app on my iPhone. I also am able to add the livechat button on a page that i designed with page builder. I just started using the tickets feature. It's great, really helps keep track of all customer requests and everything i have to get back to people with. I pay for the google analytics feature as well. Easily track who what where. Can also see who has an stuff in their cart and what the items are. So easy to check who is on the site and where they are from.
Support
Answer all questions about customer orders with just the order number. Help with returns, give shipping details, and leave customers delighted with speedy service.
Orders preview
Check past order history and review order notes from customers to quickly get to the root of the problem. Edit orders when necessary and send tracking information with a click of a button.
MailChimp
Facebook Messenger
WhatsApp Business
ChatBot
Zapier
Google Analytics
Stripe
PayPal
Grow your sales and customer satisfaction far beyond your website by integrating LiveChat with Messenger, WhatsApp for Business, and other communication channels, and manage all your customer communication with LiveChat for BigCommerce.
Discover all integrations
Sales has never been easier. All you need is to chat with shoppers.
No credit card needed Free 14-day trial
Yes, BigCommerce offers live chat support to assist users with their inquiries and provide real-time assistance. This feature allows you to connect directly with a support representative who can help you navigate through any challenges or questions you may have while using the platform.
To set up a live chat app on BigCommerce, visit the BigCommerce App Marketplace. Search for the live chat category or specific live chat apps, review the available options, and choose the one that best fits your needs. Install and configure the chosen app according to its instructions, and you'll be ready to start engaging with your customers in real time.
Some of the most popular live chat apps you can add to your BigCommerce store are LiveChat, Tidio, Gorgias, and JivoChat.
To find out more about the live chat apps offered in the BigCommerce App Marketplace, we recommend visiting the category “CRM customer service” where you can explore the live chat category and sort the apps based on various filters such as popularity, ratings, and reviews. This will allow you to see the most popular and highly-rated live chat apps based on the feedback and preferences of BigCommerce users. By checking the marketplace directly, you'll have access to the most up-to-date information on the popularity and offerings of the live chat apps available for integration with BigCommerce.
Having a chat option in your BigCommerce store can significantly contribute to increasing ecommerce sales in several ways:
- Instant support: Live chat offers immediate assistance, addressing customer questions or concerns in real time, instilling confidence, and guiding them towards making a purchase.
- Personalized recommendations: Engage with customers one-on-one, understand their needs, and provide personalized product recommendations, increasing the likelihood of making a sale.
- Abandoned cart recovery: Proactively reach out to customers who abandoned their carts, initiate a chat conversation, and offer assistance or incentives to encourage them to complete their purchase.
- Building trust and confidence: Live chat availability demonstrates accessibility and commitment to excellent customer service, building trust and confidence in your brand, leading to higher conversion rates and loyal customers.
- Real-time feedback: Gather valuable feedback directly from customers through live chat, enabling improvements in products, website, and overall customer experience.
By offering BigCommerce online chat in your store, you enhance support, personalization, trust-building, and quick issue resolution, and gather real-time feedback, all of which contribute to increased ecommerce sales, reduced cart abandonment, and higher customer satisfaction.
