Marketing
HelpDesk
Hybrid Full-time
At HelpDesk, we craft a modern ticketing system designed to help businesses efficiently manage email communications, automate tedious tasks, and maintain strong customer relationships.
We are constantly pushing the boundaries of what HelpDesk can achieve and our roadmap stands by it. Our team is at the forefront of incorporating AI-driven features, including smart reply suggestions and the automated identification of similar tickets, to enhance user experience.
You’ll be collaborating daily with Zuza and Weronika, our marketing multitaskers who juggle countless interesting things, including content. You’ll also be teaming up with Aleksander, our Designer, and Patrycja, our Web Developer. And leading the charge is Karolina, who keeps everything running smoothly.
Write clear and concise briefs for freelancers based on keyword research and review their work;
Write longer, high-priority blog posts for the HelpDesk blog;
Create various content formats, including simple graphics, infographics, and videos;
Optimize existing articles, including blog posts and programmatic pages, to improve SEO and engagement;
Proofread programmatic pages to ensure quality and consistency;
Execute outreach strategies to build backlinks and strengthen HelpDesk’s online presence.
Have at least 2 years of experience in content marketing or a similar role;
Understand the fundamentals of SEO and are eager to deepen your knowledge;
Feel comfortable creating simple graphics using tools like Canva;
Are excited about working at a product-focused company and bring experience in product marketing;
Have familiarity with tools like SurferSEO, GA4, or Ahrefs (nice to have, but not required);
Take full ownership of your tasks, thrive in independent work, and have a strong sense of responsibility for your projects;
Are proactive in suggesting new ideas, innovating in marketing, and continually improving your skills.
We have implemented a hybrid workplace, in which our team in Wrocław and nearby (up to 50 km), follows a 3/2 model: three days in the office to foster creativity, teamwork, and social interaction, and two days working from home.
If you’re based outside of Wrocław, you'll work in the office for three days each month to maintain valuable face-to-face connections, while continuing to contribute significantly to product development remotely.
We don’t want you to worry about all the basic benefits - like a Multisport card, private health care, or a home office equipment budget.
What we really want you to feel and what we believe in is that the real benefits come from the culture we’ve built.
With a hybrid work model (whether it's three days per week or three days per month, depending on your location), unlimited paid days off and sick days policy, an environment focused on outcomes instead of worked hours, and people dedicated to their work, you’ll find a workplace where you can thrive.
And here’s the icing on the cake: you’ll have the opportunity to work with the makers behind all Text products: LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget.
Are you feeling like this might be a great place to consider working for? We feel it too ;) Join us and apply.
Recruitment process
It’s time to fill out the application form and attach your CV. Here’s what happens next in our fully remote recruitment process:
Get yourself something to drink and let’s talk. Tell us about your professional experience, the results of your work, and your values. We’ll tell you a little bit about the company, products, and company culture. We’ll also talk about the money and your availability.
At this stage, we’ll test your craft to see the value you can bring to the company. The most important part? You’ll find out everything about the challenges in your role, and we’ll find out everything we need to know about your experience.
We’ll give you a project to work on for a few hours. You’ll also meet the people that’ll give you tips, advice, and access to data and tools so you can feel like you’re already a part of the team. Get familiar with our atmosphere, the workflow, and the people. All in all, we’ll help you make a well-informed decision.
