Sales & Account Management
All Products
Hybrid Full-time
We’re on a mission to turn our Customer Success team into a true growth engine — and we’re looking for a Customer Success Manager who’s ready to be part of that transformation. As a CSM at Text, you won’t just be answering tickets or onboarding new clients. You’ll be working at the intersection of client success, product value, and revenue growth.
Your job is to make our clients successful, confident, and loyal by being their strategic partner, guiding them through change, and unlocking the full potential of our solutions. This is a high-impact role, perfect for someone ready to go beyond the basics and grow into a trusted advisor and commercial partner for our most valuable customers.
You’ll need the ability to work independently, a strong sense of ownership, and the energy to lift a team that’s still evolving. We’re looking for someone who doesn’t shy away from change — someone who sees possibility in ambiguity and knows how to bring others along.
If you’re motivated by building, excited by impact, and ready to turn potential into performance, we’d love to meet you
Lead high-impact onboarding experiences that set customers up for long-term success from day one — combining product know-how with deep listening and business empathy.
Run tailored, use-case-driven demos that spark “aha” moments and connect features directly to real outcomes.
Build strong relationships with a wide range of accounts — from new customers to key strategic clients — and serve as their long-term growth partner.
Proactively re-engage inactive or low-touch accounts to unlock hidden value and drive product adoption.
Partner closely with Sales throughout the entire customer lifecycle — supporting both pre-and post-sale efforts to maximize impact and alignment.
Conduct ROI-focused business reviews to identify opportunities for deeper product use or account expansion.
Monitor customer health using data and tools (e.g. Salesforce), acting early to reduce churn and address risk.
Collaborate with Product, Support, and Marketing to streamline the customer journey and surface client feedback.
Support scalable success initiatives — including targeted campaigns, tailored trainings, and customer education programs.
You spent 4+ years in Customer Success, Account Management, or a hybrid sales/client-facing SaaS role, and you understand what makes customers tick — and stick.
You have a proven track record of owning customer relationships across different lifecycle stages — from onboarding to growth and retention.
You have a strong commercial acumen with experience identifying and driving upsell, cross-sell, or renewal opportunities.
You’re comfortable working alongside Sales as part of a unified revenue team.
You’re a confident communicator and presenter — able to distill complex ideas into meaningful business value.
You naturally build trust — with your clients and your teammates. You listen, challenge, coach, and show up consistently.
You have an analytical mindset and hands-on experience using Salesforce or similar CRM and customer analytics tools.
You’re naturally proactive, structured, and energized by solving problems and helping customers grow.
This is a rare opportunity to shape something new.
You’ll be joining a lean, focused team at the exact moment we’re redesigning how we work — and you’ll have real influence over what comes next. That means freedom to experiment, room to make an impact, and a seat at the table with Sales, Product, and Marketing.
If you’re looking for a role where you can plug into a system and coast — this probably isn’t it. But if you want to help build the future of CS from the inside out and be part of a team that’s energized by change, you might feel right at home.
We have implemented a hybrid workplace, in which our team in Wrocław and nearby (up to 50 km), follows a 3/2 model: three days in the office to foster creativity, teamwork, and social interaction, and two days working from home.
If you’re based outside of Wrocław, you'll work in the office for three days each month to maintain valuable face-to-face connections, while continuing to contribute significantly to product development remotely.
We don’t want you to worry about all the basic benefits - like a Multisport card, private health care, or a home office equipment budget.
What we really want you to feel and what we believe in is that the real benefits come from the culture we’ve built.
With a hybrid work model (whether it's three days per week or three days per month, depending on your location), unlimited paid days off and sick days policy, an environment focused on outcomes instead of worked hours, and people dedicated to their work, you’ll find a workplace where you can thrive.
And here’s the icing on the cake: you’ll have the opportunity to work with the makers behind all Text products: LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget.
Are you feeling like this might be a great place to consider working for? We feel it too ;) Join us and apply.
Recruitment process
It’s time to fill out the application form and attach your CV. Here’s what happens next in our fully remote recruitment process:
Get yourself something to drink and let’s talk. Tell us about your professional experience, the results of your work, and your values. We’ll tell you a little bit about the company, products, and company culture. We’ll also talk about the money and your availability.
At this stage, we’ll test your craft to see the value you can bring to the company. The most important part? You’ll find out everything about the challenges in your role, and we’ll find out everything we need to know about your experience.
We’ll give you a project to work on for a few hours. You’ll also meet the people that’ll give you tips, advice, and access to data and tools so you can feel like you’re already a part of the team. Get familiar with our atmosphere, the workflow, and the people. All in all, we’ll help you make a well-informed decision.
