Platform Operations
All Products
Hybrid Full-time
The Text Platform’s mission is to empower customers through seamless integration with Text APIs. We developed the Marketplace, where customers can purchase applications that extend our core products. We also support developers in building their own applications and are enhancing API usage across our product ecosystem. Our latest project, Workflows, enables customers to automate tasks within our products.
With the combined efforts of our Platform teams come many additional tasks — and that’s where the Platform Operations Specialist steps in! You’ll be responsible for streamlining platform processes and handling day-to-day tasks that are often managed by our PMs.
Managing daily Platform operations, such as:
fixing developer’s balance in case of refunds.
app review process overview.
organizing email campaigns for changes made to Console/APIs/Docs.
coordination of app-related processes (review, uninstalls, publishing apps, custom deals, refunds).
apps ownership transfers.
Supporting developers who are cooperating within our Marketplace.
Reporting the Platform’s events using Amplitude.
Cooperating closely with cross-team stakeholders (e.g. Sales Teams, Platform Teams)
A good understanding of business processes and willingness to understand relations within various teams.
Good analytical skills with the ability to read data properly, understand how to group them, and define actions that need to be undertaken.
A strong knowledge of Excel and can work efficiently with spreadsheets.
A proactive approach to task management, with strong communication and prioritization skills.
Familiarity with Amplitude — this is a plus.
English proficiency at a minimum B2 level.
We have implemented a hybrid workplace, in which our team in Wrocław and nearby (up to 50 km), follows a 3/2 model: three days in the office to foster creativity, teamwork, and social interaction, and two days working from home.
If you’re based outside of Wrocław, you'll work in the office for three days each month to maintain valuable face-to-face connections, while continuing to contribute significantly to product development remotely.
We don’t want you to worry about all the basic benefits - like a Multisport card, private health care, or a home office equipment budget.
What we really want you to feel and what we believe in is that the real benefits come from the culture we’ve built.
With a hybrid work model (whether it's three days per week or three days per month, depending on your location), unlimited paid days off and sick days policy, an environment focused on outcomes instead of worked hours, and people dedicated to their work, you’ll find a workplace where you can thrive.
And here’s the icing on the cake: you’ll have the opportunity to work with the makers behind all Text products: LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget.
Are you feeling like this might be a great place to consider working for? We feel it too ;) Join us and apply.
Recruitment process
It’s time to fill out the application form and attach your CV. Here’s what happens next in our fully remote recruitment process:
Get yourself something to drink and let’s talk. Tell us about your professional experience, the results of your work, and your values. We’ll tell you a little bit about the company, products, and company culture. We’ll also talk about the money and your availability.
At this stage, we’ll test your craft to see the value you can bring to the company. The most important part? You’ll find out everything about the challenges in your role, and we’ll find out everything we need to know about your experience.
We’ll give you a project to work on for a few hours. You’ll also meet the people that’ll give you tips, advice, and access to data and tools so you can feel like you’re already a part of the team. Get familiar with our atmosphere, the workflow, and the people. All in all, we’ll help you make a well-informed decision.
