Design
All Products
Hybrid Full-time
Join Text and Shape the Continuous Setup Experience!
At Text, we are committed to helping our customers grow. We fight for every inch in terms of design and engineering. We put customers first.
Our Continuous Setup Experience team is at the heart of this mission—creating a broadly understood onboarding process within Text. A high-performing, optimally set-up product helps our users deepen their engagement and effectively use chat experiences that enable agents to work smarter, customers to feel valued, and sales to grow.
We're looking for a Senior Product Designer to lead the design of intuitive, user-centric experiences that enhance Text's onboarding and setup process. You will collaborate closely with product managers, engineers, and researchers to translate complex challenges into premium, scalable solutions. You will ensure a seamless experience that drives engagement and business growth through user research, prototyping, and iterative design.
Own the setup: Analyze user journeys and tailor the onboarding experience to the needs of different customer segments. Gradually introduce users to additional product functionalities, including cross-selling and encouraging the addition of new users.
Lead the design process: Own the entire design lifecycle, from research and prototyping to pixel-perfect execution.
Craft seamless onboarding: Design intuitive user journeys that introduce features gradually and drive engagement.
Identify growth opportunities: Anticipate user needs, stay ahead of trends, and optimize activation and retention.
Collaborate cross-functionally: Work closely with Setup Managers to refine the onboarding strategy and align with business goals.
Leverage data and insights: Use A/B testing and user feedback to iterate and enhance designs.
Contribute to the Design System for scalable, cohesive experiences across the product.
Senior experience as a solo designer or key member of a project team.
Skills in using Figma, FigJam or Miro, and Hotjar to bring your designs to life and gather user insights;
A strong UI foundation paired with solid UX experience, with a focus on creating intuitive, user-friendly experiences;
Can distill insights from both quantitative and qualitative data, translating them into actionable design strategies and visual boards with charts, inspirations, and key takeaways;
Think beyond just design — you’re deeply in tune with product strategy and business goals and excel at identifying potential challenges early and addressing them before they become issues;
Have a technical mindset and ability to work efficiently with all types of developers and testers at all of the project stages;
Have a proven track record of taking ownership of projects from ideation through to launch;
Communicate clearly and effectively with stakeholders and management, making sure both sides are on the same page;
You enjoy working with people and value good team vibes.
We have implemented a hybrid workplace, in which our team in Wrocław and nearby (up to 50 km), follows a 3/2 model: three days in the office to foster creativity, teamwork, and social interaction, and two days working from home.
If you’re based outside of Wrocław, you'll work in the office for three days each month to maintain valuable face-to-face connections, while continuing to contribute significantly to product development remotely.
We don’t want you to worry about all the basic benefits - like a Multisport card, private health care, or a home office equipment budget.
What we really want you to feel and what we believe in is that the real benefits come from the culture we’ve built.
With a hybrid work model (whether it's three days per week or three days per month, depending on your location), unlimited paid days off and sick days policy, an environment focused on outcomes instead of worked hours, and people dedicated to their work, you’ll find a workplace where you can thrive.
And here’s the icing on the cake: you’ll have the opportunity to work with the makers behind all Text products: LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget.
Are you feeling like this might be a great place to consider working for? We feel it too ;) Join us and apply.
Recruitment process
It’s time to fill out the application form and attach your CV. Here’s what happens next in our fully remote recruitment process:
Get yourself something to drink and let’s talk. Tell us about your professional experience, the results of your work, and your values. We’ll tell you a little bit about the company, products, and company culture. We’ll also talk about the money and your availability.
At this stage, we’ll test your craft to see the value you can bring to the company. The most important part? You’ll find out everything about the challenges in your role, and we’ll find out everything we need to know about your experience.
We’ll give you a project to work on for a few hours. You’ll also meet the people that’ll give you tips, advice, and access to data and tools so you can feel like you’re already a part of the team. Get familiar with our atmosphere, the workflow, and the people. All in all, we’ll help you make a well-informed decision.
