Support
All Products
Hybrid Full-time
We are a team of product experts dedicated to ensuring customers, colleagues, and end users get the most out of our solutions while continuously enhancing our Customer Effort Score.
Our role extends beyond traditional support—we operate at the intersection of Customer Success and Technical Support, acting as both problem-solvers and product advocates. We take a proactive approach to customer engagement, ensuring users not only resolve their issues but also unlock the full potential of our products.
Guiding new clients and trial users toward becoming long-term subscribers by understanding their unique needs and demonstrating how our solutions can best support them.
Facilitating a seamless onboarding experience by helping subscribers set up their accounts efficiently, ensuring they can start leveraging our products immediately.
Taking ownership of customer education by organizing engaging online events like webinars or live training sessions.
Empowering customers with the knowledge and skills needed to maximize our products’ value by providing expert guidance, troubleshooting issues, and addressing their concerns promptly.
Proactively engaging with customers, offering tailored solutions and improvement suggestions before they encounter issues, and demonstrating a commitment to their success.
Working on small to medium-sized initiatives that enhance key business metrics, such as expanding knowledge bases, developing educational material, training employees, and contributing insights for new product features.
Hands-on experience troubleshooting SaaS products across web, desktop, and mobile platforms.
Excellent knowledge of the English language.
A strong background in proactive customer engagement, ensuring users get the most out of the product.
Experience collaborating with B2B customers to diagnose and resolve basic technical issues efficiently.
A foundational understanding of HTML and JavaScript, allowing for effective troubleshooting and guidance.
The ability to stay composed and solution-oriented under pressure while assisting customers.
Exceptional teamwork and collaboration skills, as you’ll serve as a key point of contact for both core customers and internal teams.
A track record of solving technical challenges related to software products.
We have implemented a hybrid workplace, in which our team in Wrocław and nearby (up to 50 km), follows a 3/2 model: three days in the office to foster creativity, teamwork, and social interaction, and two days working from home.
If you’re based outside of Wrocław, you'll work in the office for three days each month to maintain valuable face-to-face connections, while continuing to contribute significantly to product development remotely.
We don’t want you to worry about all the basic benefits - like a Multisport card, private health care, or a home office equipment budget.
What we really want you to feel and what we believe in is that the real benefits come from the culture we’ve built.
With a hybrid work model (whether it's three days per week or three days per month, depending on your location), unlimited paid days off and sick days policy, an environment focused on outcomes instead of worked hours, and people dedicated to their work, you’ll find a workplace where you can thrive.
And here’s the icing on the cake: you’ll have the opportunity to work with the makers behind all Text products: LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget.
Are you feeling like this might be a great place to consider working for? We feel it too ;) Join us and apply.
Recruitment process
It’s time to fill out the application form and attach your CV. Here’s what happens next in our fully remote recruitment process:
Get yourself something to drink and let’s talk. Tell us about your professional experience, the results of your work, and your values. We’ll tell you a little bit about the company, products, and company culture. We’ll also talk about the money and your availability.
At this stage, we’ll test your craft to see the value you can bring to the company. The most important part? You’ll find out everything about the challenges in your role, and we’ll find out everything we need to know about your experience.
We’ll give you a project to work on for a few hours. You’ll also meet the people that’ll give you tips, advice, and access to data and tools so you can feel like you’re already a part of the team. Get familiar with our atmosphere, the workflow, and the people. All in all, we’ll help you make a well-informed decision.
