Remote Full-time
About Us: Text.com is a platform that offers advanced communication solutions for businesses committed to helping businesses streamline customer support, increase engagement, and enhance their overall customer experience. Our platform includes tools like LiveChat, ChatBot, HelpDesk, and KnowledgeBase, empowering teams to connect with customers in real-time, and providing a seamless support journey.
Role Overview: We are looking for a proactive and results-driven Account Manager to join our team and manage a portfolio of Enterprise customers. This individual will play a key role in driving customer success, satisfaction, and growth while strengthening long-term partnerships. The ideal candidate will possess a strong understanding of our products and be able to align them with customers’ goals to maximize ROI.
Key Responsibilities:
Manage Enterprise Customer Portfolio: Take ownership of a portfolio of high-value Enterprise accounts, ensuring customers realize the full potential of our solutions.
Consultative Selling: Understand customer needs and internal processes, provide tailored advice on how our solutions (LiveChat, ChatBot, HelpDesk, KnowledgeBase) can streamline their operations, enhance customer experience, and increase business outcomes.
Onboarding and Training: Deliver smooth onboarding for new customers, ensuring they are effectively utilizing the platform. Provide continuous training and guidance to help customers expand their use of our products as their needs evolve.
Relationship Building: Establish strong relationships with key stakeholders at customer organizations to facilitate renewal and retention. Act as the main point of contact for all account-related activities.
Proactive Expansion Opportunities: Continuously monitor customer engagement to identify upsell, cross-sell, and add-on opportunities that align with customer goals. Proactively drive expansion by recognizing customer needs and recommending relevant products or services.
Sales Cycle Management: Lead complex sales cycles, including account mapping, strategy development, and the creation of business cases that demonstrate the value of additional features or solutions.
Product Expertise: Develop deep expertise in LiveChat, ChatBot, HelpDesk, and KnowledgeBase platforms, enabling you to deliver meaningful insights and drive better outcomes for customers.
Customer Advocacy: Create raving fans by ensuring customer satisfaction and promoting a customer-first culture. Collect feedback and collaborate with internal teams to improve products, services, and overall customer experience.
Reporting & Metrics: Use data-driven insights to track account performance, measure success, and report on customer health. Develop action plans for accounts that may be at risk or in need of additional support.
Collaboration: Work cross-functionally with Sales, Product, and Customer Support teams to ensure alignment and drive customer success initiatives.
Requirements:
Proven experience as an Account Manager or Customer Success Manager, ideally in SaaS or B2B enterprise solutions.
Strong understanding of live chat, customer support platforms, and related technologies (experience with LiveChat, ChatBot, HelpDesk, or similar platforms is a plus).
Excellent communication and presentation skills, with the ability to build rapport and trust at all organizational levels.
A consultative approach to selling, with a focus on solving customer challenges and delivering measurable ROI.
Ability to manage complex, multi-faceted customer relationships with a proactive mindset.
A self-starter who thrives in a fast-paced, high-growth environment.
Strong organizational and time-management skills, with the ability to prioritize and manage multiple accounts simultaneously.
A passion for customer success and delivering value.
Remote work is allowed, but employees residing outside of Wrocław must be present in the Wrocław office at least 3 days per month. Employees from Wroclaw must be present three days a week at the office is required for employees from Wroclaw
We have implemented a hybrid workplace, in which our team in Wrocław and nearby (up to 50 km), follows a 3/2 model: three days in the office to foster creativity, teamwork, and social interaction, and two days working from home.
If you’re based outside of Wrocław, you'll work in the office for three days each month to maintain valuable face-to-face connections, while continuing to contribute significantly to product development remotely.
We don’t want you to worry about all the basic benefits - like a Multisport card, private health care, or a home office equipment budget.
What we really want you to feel and what we believe in is that the real benefits come from the culture we’ve built.
With a hybrid work model (whether it's three days per week or three days per month, depending on your location), unlimited paid days off and sick days policy, an environment focused on outcomes instead of worked hours, and people dedicated to their work, you’ll find a workplace where you can thrive.
And here’s the icing on the cake: you’ll have the opportunity to work with the makers behind all Text products: LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget.
Are you feeling like this might be a great place to consider working for? We feel it too ;) Join us and apply.
Recruitment process
It’s time to fill out the application form and attach your CV. Here’s what happens next in our fully remote recruitment process:
Get yourself something to drink and let’s talk. Tell us about your professional experience, the results of your work, and your values. We’ll tell you a little bit about the company, products, and company culture. We’ll also talk about the money and your availability.
At this stage, we’ll test your craft to see the value you can bring to the company. The most important part? You’ll find out everything about the challenges in your role, and we’ll find out everything we need to know about your experience.
We’ll give you a project to work on for a few hours. You’ll also meet the people that’ll give you tips, advice, and access to data and tools so you can feel like you’re already a part of the team. Get familiar with our atmosphere, the workflow, and the people. All in all, we’ll help you make a well-informed decision.
