Design
LiveChat
Remote Full-time
At Text, we develop a suite of products designed to supercharge our clients' communication with their users. This mission is challenging, but we’re fully committed to it.
Our core business area, Billing & Accounts, is key to achieving this goal.
So far, Text products have focused on their own growth and development, which helped us gain expertise in many of the customer service departments. Today it’s the right time to take a different approach and focus on Suite creation. Common Billing, Accounts, and Management System will help us launch all of our products at the same time and provide a unified trial experience for our users.
Billing & Accounts is a cross-functional team of experts. We’re responsible for login and sign-up flows for all of the Text products. We launched a Management System to combine the crucial user and company needs in one place. Finally, we’re creating one Billing system to serve our clients with just one invoice very soon. We work with enterprise customers and provide them with features on an advanced level of complexity.
As a Senior Product Designer for Billing & Accounts, you will have a significant impact on all of our users, on crucial business projects, and Suite creation.
Collaborating closely with the Head of Billing & Accounts and the C-level executives to challenge assumptions and shape the product roadmap, ensuring alignment with business goals;
Continuously crafting and iterating on user-centered designs, prioritizing user needs and experiences;
Analyzing and enhancing existing designs to drive continuous improvement;
Designing unified growth loops for Billing and Accounts related flows;
Engaging directly with enterprise clients through the Sales department and Support Team;
Delivering high-quality, pixel-perfect designs and maintaining comprehensive visual documentation of user flows and scenarios.
Contributing to the Design System and sharing best practices that prove the unification is a key to consistent user-centric flow, growth, and speed of development
Bring 5+ years of product design experience, ideally as a solo designer or key member of a project team;
Are skilled in using Figma and FigJam or Miro, and Hotjar to bring your designs to life and gather user insights;
Have a strong UI foundation paired with solid UX experience, with a focus on creating intuitive, user-friendly experiences;
Can distill insights from both quantitative and qualitative data, translating them into actionable design strategies and visual boards with charts, inspirations, and key takeaways;
Think beyond just design — you’re deeply in tune with product strategy and business goals and excel at identifying potential challenges early and addressing them before they become issues;
Have a technical mindset and ability to work efficiently with all types of developers and testers at all of the project stages;
Have a proven track record of taking ownership of projects from ideation through to launch;
Communicate clearly and effectively with stakeholders and management, making sure both sides are on the same page;
We have implemented a hybrid workplace, in which our team in Wrocław and nearby (up to 50 km), follows a 3/2 model: three days in the office to foster creativity, teamwork, and social interaction, and two days working from home.
If you’re based outside of Wrocław, you'll work in the office for three days each month to maintain valuable face-to-face connections, while continuing to contribute significantly to product development remotely.
We don’t want you to worry about all the basic benefits - like a Multisport card, private health care, or a home office equipment budget.
What we really want you to feel and what we believe in is that the real benefits come from the culture we’ve built.
With a hybrid work model (whether it's three days per week or three days per month, depending on your location), unlimited paid days off and sick days policy, an environment focused on outcomes instead of worked hours, and people dedicated to their work, you’ll find a workplace where you can thrive.
And here’s the icing on the cake: you’ll have the opportunity to work with the makers behind all Text products: LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget.
Are you feeling like this might be a great place to consider working for? We feel it too ;) Join us and apply.
Recruitment process
It’s time to fill out the application form and attach your CV. Here’s what happens next in our fully remote recruitment process:
Get yourself something to drink and let’s talk. Tell us about your professional experience, the results of your work, and your values. We’ll tell you a little bit about the company, products, and company culture. We’ll also talk about the money and your availability.
At this stage, we’ll test your craft to see the value you can bring to the company. The most important part? You’ll find out everything about the challenges in your role, and we’ll find out everything we need to know about your experience.
We’ll give you a project to work on for a few hours. You’ll also meet the people that’ll give you tips, advice, and access to data and tools so you can feel like you’re already a part of the team. Get familiar with our atmosphere, the workflow, and the people. All in all, we’ll help you make a well-informed decision.
