With Availability, asynchronous communication gets easier for you and your customers.
Free 14-day trial Three-minute setup No credit card required
With Availability, asynchronous communication gets easier for you and your customers.
Free 14-day trial Three-minute setup No credit card required
Adjust your team’s availability by choosing when customers can start a chat — always or only when agents are accepting them. Give customers more flexibility to chat when and how they want.
Imagine how much more satisfied your customers will be knowing they can leave a message and be sure that they’ll get a reply once your agents are back to work.
Fear of missing out can be a pain, but you don’t have to be available 24/7. We’ll keep the messages you get when you’re away nice and safe until you’re ready to reply.
No more disappointments. Customers can start a chat and leave your website, without putting off their other plans just because they’re waiting for your reply. And once they get it, they’ll get an email they can reply to directly or via the chat widget.
Availability means continuity. Rewind conversations in search of important details and pick up where you left off when necessary.
Customers can always reread the information they need without repeatedly asking similar questions, giving you time to focus on the most burning matters.
If a customer leaves halfway through the conversation, they’ll still get your messages, and you won’t need to start a chat all over again once they’re back.
Availability means continuity. Rewind conversations in search of important details and pick up where you left off when necessary.
Customers can always reread the information they need without repeatedly asking similar questions, giving you time to focus on the most burning matters.
If a customer leaves halfway through the conversation, they’ll still get your messages, and you won’t need to start a chat all over again once they’re back.
Restart conversations (not in a creepy way), even if you haven’t talked in a long time. Ask for product feedback and show that you truly care about your customers.
Tailor your offers to a chat history and previous purchases to increase the odds of making more sales and make customers feel unique. Who wouldn’t appreciate that?
Restart conversations (not in a creepy way), even if you haven’t talked in a long time. Ask for product feedback and show that you truly care about your customers.
Tailor your offers to a chat history and previous purchases to increase the odds of making more sales and make customers feel unique. Who wouldn’t appreciate that?
Free 14-day trial Automation No credit card required
Some cases are more complex than others. Some are impossible to resolve during a single chat. Or maybe you’re heavily invested in email support and could use an extra bit of functionality with this channel?
HelpDesk has got you covered!
Assign and resolve tickets automatically, send pre-made canned responses, and manage multiple similar tickets at the same time.
Categorize tickets with tags and group them together based on specific filters, creating custom ticket lists.
Assign and resolve tickets automatically, send pre-made canned responses, and manage multiple similar tickets at the same time.
Categorize tickets with tags and group them together based on specific filters, creating custom ticket lists.
Connect HelpDesk to LiveChat and manage chats, ticket form messages, and emails in one omnichannel customer service platform.
