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Text intelligence

Lighten your workload
and boost your customer service
team efficiency with AI

Free 14-day trial No credit card required Easy setup

No credit card required

Meet Copilot, a free AI assistant
available to everyone on your team

Equipped with knowledge about LiveChat and other Text products, Copilot is your AI assistant that helps your agents provide faster and smarter support.

A screenshot showing how One AI can improve your work A screenshot showing how One AI can improve your work
AI assistAI ASSIST Canned suggestionsCANNED SUGGESTIONS Sentiment analysisSENTIMENT ANALYSIS Text enhancementTEXT ENHANCEMENTS Tag suggestionsTAG SUGGESTIONS Speeling checkSPELLING CHECK Automated insightsAUTOMATED INSIGHTS Response suggestionsRESPONSE SUGGESTIONS

Make your job even easier
with more automation
by Text Intelligence

Reply suggestions

Feed LiveChat with your knowledge sources to ensure your responses are always accurate, consistent, and on brand.

An image depicting a chat live assistant generating responses An image depicting a chat live assistant generating responses

Chat summary

Get a summary of your chats without reading the entire transcript. Review key points from the chat and move on in no time.

An image depicting a chat conversation being summarized by AI An image depicting a chat conversation being summarized by AI
An image showing how Insight work

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Insights

Read 1000 chats in 30 seconds
with a weekly summary of the most popular questions from all your LiveChat messages.

Read more about Insights

Insights Logo
Insights

Read 1000 chats in 30 seconds
with a weekly summary of the most popular questions from all your LiveChat messages.

Read more about Insights An image showing how Insight work

Text enhancement

Reply twice as fast. Expand, rephrase, or summarize your message, and adjust the tone while you're at it.

An image showing how the Text Enhancement feature works in the UI An image showing how the Text Enhancement feature works in the UI

Tag suggestions

Simplify your workflow with automatic chat tags, saving you time on searching and tagging chats manually.

An image showing suggestions to tags being added by a user An image showing suggestions to tags being added by a user

Take
Text intelligence
for a spin

Provide a better experience for
customers and your team at the
same time.

Reply suggestions Insights Chat summary Text enhancement Tag suggestions
See pricing page

Take Text intelligence for a spin

Provide a better experience for customers
and your team at the same time.

Reply suggestions Insights Chat summary Text enhancement Tag suggestions
See pricing page
What comes next?

What comes next?

Visualization of AI generated canned response suggestions for customer service agents
COMING SOON

Canned response suggestions

Automatically proposed responses that agents can send to customers to increase efficiency and reply faster.

Graph showing most frequent chat topics
COMING SOON

Historic chats analysis and reporting

Automated data analysis and robust statistics from previous chats speeds up work so you can get to know customers better without manual work.

We aim to automate repeatable tasks to speed up agents’ work.

We want to provide them with software packed with effective tools so they can help more of their clients faster. Suggested tags or canned responses, and generating detailed AI messages with their brand’s tone of voice is just the starting point in helping businesses improve their online communication and ensure their growth.

Szymon Klimczak
Chief Growth Officer at Text
A photograph of Szymon Klimczak, the Chief Growth Officer at Text

Balance AI chat with the human touch in customer service

Two people in a conversation about AI taking jobs

Try LiveChat for 14 days for free and leverage AI customer support

No credit card required

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