Get a general overview and in-depth data about your chat and agent activity.
Free 14-day trial No credit card required
The number of chats your team handles every day. The more conversations you have, the more opportunities to advise visitors and sell more.
Make sure you are not leaving some customers empty-handed with the missed chats report. If you do, LiveChat gives you a way to get back to them and offer help.
Greetings are an easy way to encourage your customers to talk to you. See which greetings are the most efficient, and which need some tweaking.
Check where your chats come from to see if your team can do more to engage visitors on your website.
Chat surveys let you collect info about your customers that is important for your business. In chat reports, you see all that data in one place.
View how long during the week your team is available for customers.
Try LiveChat analytics tools with a free trial
Free 14-day trial AI-driven features No credit card required
Check how many potential customers leave the queue before they get a chance to talk to your team.
Message customers who left the queue before getting connected to an agent.
Get insights about your customers’ behavior
Free 14-day trial AI-driven features No credit card required
Get in front of your competitors
Turn on benchmark data in Reports to see how your numbers compare to the industry average. It’s a great way to see which areas of your customer service need some improvement.
Check out Local BenchmarkGet all the tools you need to provide excellent customer support
Learn more
Let customers reply according to their own schedule with asynchronous communication.
Learn more
Use our APIs to automate your work and create custom integrations
Learn more
Reach your customers wherever they are
Learn more
Change the look of your chat widget so it matches your website’s design.
Learn more
Discover how LiveChat helps you get more chats
Learn more
Sell, generate leads, and improve sales workflow using LiveChat
Learn more
Focus on growing your business. We will make sure your data is safe
Learn more
Help your team get more efficient with LiveChat
Learn more
With LiveChat, we are able to understand customers’ issues and in most cases, get to a resolution that saves the account.
Daniel Miller, Marketing Director at Benchmark
37,000+ customers can't be wrong
Free 14-day trial AI-driven features No credit card required