1. It is good practice to supplement test manuals with images and videos. A chart can literally be worth a thousand words, a GIF of a process can explain the steps to visual learners, and a video engages the viewer and assures them that they understand the procedure correctly. Add images or GIFs to KnowledgeBase articles To add an image to a KnowledgeBase article, log into KnowledgeBase and go to Articles. Open the article you want to edit and find the spot where the image or animation is needed.

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  2. We have taken all measures to keep all information appropriately protected. Check the rest of post to get detailed information about our security standard.

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    • Privacy and security
  3. Learn how we calculate agent ranking for chat & ticket satisfaction reports in LiveChat. See why we chose Wilson score to do it.

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  4. Set agent working hours to ensure proper staffing. Update their statuses automatically, streamlining shifts and eliminating the need for manual control.

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    • Use LiveChat
  5. See visitors activity on your site in real time and proactively help them in their buying decisions thanks to Ecwid & LiveChat integration.

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    • Install LiveChat
  6. You’re strolling down the street in search of a new purchase. You come across two stores. One looks like your run-of-the-mill, generic establishment—nothing really catches your eye. The other? Oh, it’s a whole different story. Its storefront is sleek, visually stunning, and beckons you with tempting offers and crystal-clear visuals. Which one do you enter? Exactly. That split-second decision illustrates the power of a first impression. And in the realm of online customer engagement, that’s where the welcome screen comes into play.

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  7. osCommerce LiveChat integration allows you to add a chat widget to your e-commerce website! Start closing more deals with just a few easy steps

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    • Install LiveChat
  8. Check how campaigns can be used to generate leads, automate targeted marketing, guide customers around your website, schedule appointments, and more!

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  9. AI-powered technologies have been a game-changer for communication and customer service enrichment. Our LiveChat product AI updates are packed with advantages that will boost your customer experience and make you want to use our services like never before! This article explores the benefits of AI-related initiatives. Our intention is to uphold these commitments throughout the deployment process, ensuring our product is built upon a secure and robust foundation. Looking for a proper live chat solution for your business?

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  10. If this is the beginning of your adventure with LiveChat, you’ve come to the right place. If you’ve been using LiveChat for a while, it’s high time we introduce you to all the ways the experience can be even better for you and your customers. Our Marketplace offers over 200 integrations that will help you take your customer engagement to the next level. They can: save your agents’ valuable time. enhance your customers’ experience.

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