Shopify offers a user-friendly ecommerce store builder tailored to small businesses. Shopify’s motto is “The future of business is yours to shape,” which they make true with their simple, intuitive, effortless, yet custom-made solutions. That’s the future we can sign up for!
LiveChat joins the venture by offering the top communication tools to integrate with the top website builder on the market. Integrate it with your store to get insight into your customers’ carts, review their orders, recommend your products, and manage everything on a single screen. Simplify your business contact methods, boost sales, and get to know your customers without effort.
Preview your customers’ carts in real time, see what pages they’re browsing, and review their order history while chatting. Offer complimentary products with beautiful visual recommendations based on your store’s inventory.
Integrate LiveChat with popular messaging apps like Facebook Messenger or Instagram for Business. Support customers and sell far beyond your store.
Engage customers automatically with pre-set pop-ups triggered by shoppers’ specific actions on your website.
Install the chat widget on your Shopify store
Display the chat widget on your websites.
Gain access to advanced ecommerce tools.
1
Navigate to your Shopify admin panel. Select Add apps.
2
Select Shopify App Store.
3
Search for LiveChat.
4
Select LiveChat app.
5
Select Install.
6
Proceed by selecting *Install again.
7
Create your LiveChat account by filling Business email and Password fields. If you already have a LiveChat account, please select Log in at the top-right corner of the screen. Login using your LiveChat credentials.
8
Select your store from the drop down at the top of the page. Toggle on the chat widget. If you didn’t reach this settings page, no worries. You can find it in Settings -> Manage apps -> Shopify section.
Review your customer’s order history and statuses during chat.
Send visual product recommendations.
Learn the context behind your customers’ purchases.
Answer faster and offer a high-quality service.
Customer’s cart
Say a customer starts a chat on a product page. They’ve browsed your store for a while and already have a few items in their cart. Thanks to Customer Insight, you can immediately see the contents and the total value of that customer’s cart.
You can quickly determine if the customer is, for example, a VIP, what type of products they are interested in, and what other complementary products you could recommend.
You will find the cart information in the Details column on the right-hand side of the chat feed. Select Cart content to display the list of items:
Orders and refunds
Your customer came to you with a complaint that their package hadn’t arrived yet. They shared the order number and demanded immediate answers. Without switching your browser tab, you immediately saw what the issue was. A few seconds later, the customer received an explanation and, amused by the speed of your response, rated the chat as good.
Achieve the same results thanks to the Orders tab located on the Details column.
If you need to check a refund status, you’ll find it under the Refunds tab as well:
Product Cards
Thanks to the Orders and Customer’s cart features, you already know what your customer bought in the past and what secrets their cart holds at the moment.
Now is the time to put that information to work and offer promo bundles and complimentary items to win their hearts. Attract them with visually pleasing and interactive Product Cards.
Product Cards are interactive product recommendations consisting of an image, a description, and a button that’s linked to a specific product page in your Shopify store. They are automatically imported from your store along with out-of-stock statuses and price labels.
Here’s how to send Product Cards on chat:
Integrate and automate
Cover all your brand channels with one platform. Make your agents’ jobs easier.
Engage customers automatically and effortlessly with plug-and-play automated campaigns.
If you followed all of the previous topics, your Shopify store communication setup should now be complete. It’s time to optimize.
Start by integrating your brand’s social media channels:
Finish your setup by creating an automated engagement machine with campaigns. Create pop-up invitations about your products, promo codes, or newsletters. Surprise your audience with seamless communication that drives new leads.
