LiveChat for multiple websites

Add Routing rules for all your sites. Chats started on those websites will be routed to the corresponding groups.

To learn more about Routing rules, take a look at this article.

Edit settings for a particular group

After you’ve created groups and assigned them to sites via Routing rules, you can edit settings for each group. So that the chat widget looks and behaves in a way that matches your website’s design.

The following settings can be edited for a group:

• Customization—change the look and feel of the chat widget on both desktop and mobile versions of your site.
• Language—set the language and personalize chat widget messages.
• Pre-chat survey—edit pre-chat survey settings.
• Post-chat survey—change post-chat survey settings.
• Queued visitor—personalize queued visitor message.
• Ticket form—edit ticket form settings.

Tickets mentioned in this article refer to the old LiveChat ticketing system available to new customers until June 1, 2023. No worries, you can achieve the same results using the HelpDesk teams feature. If you’re not using HelpDesk yet, add the best ticketing system to your LiveChat!

The native Tickets feature will be sunsetted based on the following schedule:

Starter plan: January 6, 2025

Team and Business plans: January 15, 2025

Enterprise and custom deals: January 31, 2025

Learn more

Tickets mentioned in this article refer to the old LiveChat ticketing system available to new customers until June 1, 2023. No worries, you can achieve the same results using the HelpDesk teams feature. If you’re not using HelpDesk yet, add the best ticketing system to your LiveChat!

The native Tickets feature will be sunsetted based on the following schedule:

Starter plan: January 6, 2025

Team and Business plans: January 15, 2025

Enterprise and custom deals: January 31, 2025

Learn more

• Greetings—set and edit greetings.
• Eye-catcher—choose from a gallery or add your own eye-catcher.
• Chat buttons—add a chat button to your site.
• Canned responses—add and edit canned responses.
• Tags—add and edit tags.
• Email—forward your support e-mail to LiveChat.
• Email notifications—set automated emails to visitors.

Let’s look at an example of how to change Customization settings for a group:

1. First, go to Settings > Website widget > Customization.
2. Click on the Setup for group dropdown and pick a group.

3. Start customizing the appearance of the chat widget - changes will be applied only to the group that you have chosen.

4. When you are finished, click on the Save changes button, and they will be reflected on a website to which you have assigned this group (based on Routing rules).

If the changes are not reflected on your website immediately, this is due to the previous chat session cached on your web browser. Clear the cache of your web browser or visit your website in Incognito/Private mode to see the changes right away.

If the changes are not reflected on your website immediately, this is due to the previous chat session cached on your web browser. Clear the cache of your web browser or visit your website in Incognito/Private mode to see the changes right away.

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Separate chat sessions for different websites

Using LiveChat on multiple websites, you may want to offer a separate chat option for each of those websites. For example, if you run several e-commerce sites selling different products, you’d want to offer a different chatting experience on each of those sites.

By default, when a customer starts a chat on one of your sites and opens your other site, the same chat session will be loaded. The chat session is not restarted to offer the customers a seamless experience as they navigate through your site.

Set separate chat sessions

To change that behavior and separate chat sessions between different sites or pages, add the following line of code to your LiveChat tracking code:

window.__lc.chat_between_groups = false;

After you add this piece of code, a customer who visits several of your websites will be able to start several separate chats instead of getting the same chat window on each site.

Here’s what an example LiveChat tracking code looks like when you add the above line of code:

<script type="text/javascript">
	window.__lc = window.__lc || {};
	window.__lc.license = 1946330;
	window.__lc.chat_between_groups = false;

	(function() {
		var lc = document.createElement('script');
		lc.type = 'text/javascript';
		lc.async = true;
		lc.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'cdn.livechatinc.com/tracking.js';
		var s = document.getElementsByTagName('script')[0];
		s.parentNode.insertBefore(lc, s);
	})();
</script>

To ensure correct functioning, please make sure to add the line of code to all sites with LiveChat code installed.

To ensure correct functioning, please make sure to add the line of code to all sites with LiveChat code installed.

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