Have you ever felt lost in a maze of tasks, desperately trying to find that one crucial piece of information you need immediately?
Like a trusty flashlight in a dark room, search bar illuminates your LiveChat experience, making it a breeze to find past conversations, navigate through settings, and access important reports.
Let’s shine a light on how search bar can simplify your customer service journey!
You’ll find it attached to the top of every section of your LiveChat app.
No matter where you end up, you can always use the trusted search bar to find your way!
What it can do
Search bar is your go-to tool in the LiveChat app, acting as your personal guide through the labyrinth of features.
Let’s see it in action:
Looking for an archived conversation with a customer?
Fill in the customer’s name in search bar, and voila!
How about finding the settings section to develop an app for LiveChat?
Fill in “apps” in search bar and get there in a jiffy!
In any case, simply enter a query, and search bar will illuminate the path to all associated chats and sections, like Archives, Reports, and Settings, saving you valuable time and effort.
With search bar, you can also take a shortcut to Copilot, your personal AI assistant, who can further assist you with your query, whether it’s understanding how to use a specific feature or implementing it seamlessly into your workflow. Asking Copilot a question through search bar will automatically switch your view to a full-scale chat with it.
How to use it
It’s simple and intuitive.
1
Start by entering a query in the top search bar.
2
Search bar will list all the available options associated with your query. You’ll see associated app sections and actions next to every option returned by the search.
3
Select the option that interests you.
Are you a keyboard shortcuts enthusiast? Open the search tool by entering Ctrl + K (Windows) or Command + K (Mac) on your keyboard.
Are you a keyboard shortcuts enthusiast? Open the search tool by entering Ctrl + K (Windows) or Command + K (Mac) on your keyboard.
Entering search bar without filling in any query will display 3 default sections: Reply Suggestions, Campaigns, and Copilot - your AI assistant. These quick shortcuts are always at hand to make your navigation even easier!
Actions
The search bar functions as a navigation tool and can help you make direct changes to your chats, statuses, and texts.
Actions available through the search bar refer to the chat functionalities you can find within your LiveChat application.
The search bar allows you to search for chat functionalities and retrieve a list of corresponding actions to choose from.
For example, let’s take over a chat from a bot:
Once we have a supervised chat led by a bot on our screen, we can quickly search for the Take Over Chat action using the search bar.
Selecting an action will immediately perform it on an eligible chat, text, or customer.
It’s as simple as that! Waste no time looking for specific steps. Just search for an action and fire away!
Moreover, LiveChat recognizes your most frequently used actions and displays them immediately whenever you expand the search bar. It’s a great shortcut for all the chat-related tasks that you perform daily:
What actions can you trigger?
Actions available in the search bar are connected to chats and your statuses. Here you’ll find a full list of available actions:
If you can’t see a desired action in your search results, please double-check if you have an eligible target at hand. For example, you won’t be able to find a supervise action if there are no active chats you could supervise.
If you can’t see a desired action in your search results, please double-check if you have an eligible target at hand. For example, you won’t be able to find a supervise action if there are no active chats you could supervise.
LiveChat AI capabilities
Want to further enhance your LiveChat experience? Continue with the following topics:
Discover AI text suggestions: your agents’ writing assistant. Rephrase, expand, summarize, and generate content on the spot.
Meet Copilot: AI-powered personal assistant. An interactive database you can communicate with through text commands. Copilot helps you run LiveChat and you can fill it with knowledge about your business to better assist your team.
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