Auto-away is a helpful feature that allows you to leave your desk without worrying about any unanswered chats. You are free to leave your LiveChat running and it will automatically switch to Don’t accept chats status after a set period of time.
Follow a few simple steps to enable this function on your Mac or Windows application.
Setup for Mac
To change the default timer, you need to fire up your LiveChat desktop application and go to LiveChat and choose Preferences in the upper menu. Enter the desired auto-away time under Auto-away section.
From now on, you will be automatically switched to Don’t accept chats after passing the set time limit.
When you want to come back to the application and it has already switched to Don’t accept chats, click anywhere in your application to change it back to Accept chats.
Setup for Windows
To change the default timer, you need to fire up your LiveChat desktop application and go to LiveChat and choose Preferences in the upper menu.
Enter the desired auto-away time in the Auto-away section.
From now on, you will be automatically switched to Don’t accept chats after passing the set time limit.
When you want to come back to the application and it has already switched to Don’t accept chats, click anywhere in your application to change it back to Accept chats.
Auto-away with mobile and web apps
The use of a mobile and web apps overrules the auto-away feature. If you have any ongoing mobile or web LiveChat sessions, you will retain the active chatting status even if the auto-away is enabled.
If you want the auto-away rule to trigger, you must log out of your mobile and web apps.