Squarespace is all about helping businesses succeed in online selling. Their slogan, “Designed to Sell,” reflects their commitment to making ecommerce easy for everyone. They offer sleek and user-friendly online store solutions.
LiveChat and Squarespace collaboration brings top-notch communication tools to the table. By integrating LiveChat into your Squarespace store, you can keep track of what product pages your customers are browsing, manage their orders, offer product suggestions, and chat with them—all in one spot. Convenience combined with real growth underlines this integration.
Preview your customers’ carts in real time, see what pages they’re browsing, and review their order history while chatting. Get a full grasp of your customers’ needs.
Integrate LiveChat with popular messaging apps like Facebook Messenger or Instagram for Business. Support customers and sell far beyond your store.
Install the chat widget on your Squarespace store
Display the chat widget on your websites.
Gain access to advanced ecommerce tools.
1
Login into your Squarespace account and select Settings.
2
Select Third Party Tools.
3
Select Extensions.
4
Search for the LiveChat app.
5
Select LiveChat from the list.
6
Select Connect.
7
Select the website you want to install LiveChat on.
8
Allow Squarespace and LiveChat to connect.
9
Create your LiveChat account by filling Business email and Password fields. If you already have a LiveChat account, please select Log in at the top-right corner of the screen. Login using your LiveChat credentials.
10
You will receive a verification email containing a code. Please enter your email box, the email, and copy the verification code. Paste it on the verification screen.
11
Select your store from the drop down at the top of the page. Toggle on the chat widget. If you didn’t reach this settings page, no worries. You can find it in Apps -> App Settings -> Squarespace section.
Learn the context behind your customers’ purchases.
Answer faster and offer a high-quality service.
Customer’s cart
Say a customer starts a chat on a product page. They’ve browsed your store for a while and already have a few items in their cart. Thanks to Customer Insight, you can immediately see the contents and the total value of that customer’s cart.
You can quickly determine if the customer is, for example, a VIP, what type of products they are interested in, and what other complementary products you could recommend.
You will find the cart information in the Details column on the right-hand side of the chat feed. Select Squarespace icon and then Cart Content to display the list of items:
Integrate and automate
Cover all your brand channels with one platform. Make your agents’ jobs easier.
Engage customers automatically and effortlessly with plug-and-play automated campaigns.
If you followed all of the previous topics, your Squarespace store communication setup should now be complete. It’s time to optimize.
Start by integrating your brand’s social media channels:
Finish your setup by creating an automated engagement machine with campaigns. Create pop-up invitations about your products, promo codes, or newsletters. Surprise your audience with seamless communication that drives new leads.
