Eye-catchers help you get more chats by drawing your visitors’ attention to the chat widget on your website. Campaigns can be used as eye-catchers but are more engaging, more personalized, and way more fun. Make use of LiveChat’s Campaigns and grab your visitors’ attention with an eye-catcher that is easily customizable, retina-ready, and responsive.
LiveChat lets you set automated campaigns to proactively start communication with your customers and invite them to chat. This is not the only way campaigns can be used. If you would like to make the chat option more visible on your website, you can set up a campaign to be displayed as soon as the page loads. This way, you get an eye-catcher that is easily customizable, retina-ready, and whose performance you can track.
Key benefits
Why should you start using the eye-catcher campaign or switch from using our old eye-catcher to a campaign that will serve as an eye-catcher? Here are a few good reasons:
- Campaigns are retina-ready. Your eye-catcher campaign will look much better on retina screens than our old eye-catcher.
- They are easy to customize. You can add images, text, clickable buttons, links, and more.
- Their performance can be tracked. You can check your campaign conversion in the Reports section of the LiveChat agent app. If you want to go even deeper, you can track the number of campaigns as well as the number of clicks on buttons with the Google Analytics integration. Experiment with different images and messages to check what converts best.
- They can be customized by page or type of visitor. You can set up conditions so that a different eye-catcher campaign is displayed for first-time or returning visitors, or on specific pages on your website.
- They are more sensitive to language. Unlike our traditional eye-catcher, which is just a visual file, the message of the eye-catcher campaign is easy to edit and adjust to the language of your choosing.
Example usage: coupons giveaway!
One of the coolest templates you can find is the Coupon template. With this template you can seamlessly distribute promo codes among your customers. And thanks to the campaigns feature, you can easily distinguish the desired group of recipients by their browsing history, location or even behavior!
Start your promo campaign by selecting the Coupon template -> Customizing the looks -> adding the coupon code you want to share -> and saving! See below how you can proceed!
Set it up
To set up your attention-grabbing campaign, log into your LiveChat agent app, and go to Engage>Campaigns. If you already have some campaigns set up, make sure to enable Multiple campaigns by switching the toggle in the top right-hand corner to green.
This way your eye-catcher campaign will be displayed first, and your other campaigns will be displayed when their conditions are met. Once multiple campaigns are enabled:
