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Add images and videos to your KnowledgeBase articles
It is good practice to supplement test manuals with images and videos. A chart can literally be worth a thousand words, a GIF of a process can explain the steps to visual learners, and a video engages the viewer and assures them that they understand the procedure correctly. Add images or GIFs to KnowledgeBase articles To add an image to a KnowledgeBase article, log into KnowledgeBase and go to Articles. Open the article you want to edit and find the spot where the image or animation is needed.
- Live Chat
- Apps and integrations
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LiveChat security and data storage
We have taken all measures to keep all information appropriately protected. Check the rest of post to get detailed information about our security standard.
- Live Chat
- Privacy and security
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How we calculate agent rankings
Learn how we calculate agent ranking for chat & ticket satisfaction reports in LiveChat. See why we chose Wilson score to do it.
- Live Chat
- Use LiveChat
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Configuring working hours
Set agent working hours to ensure proper staffing. Update their statuses automatically, streamlining shifts and eliminating the need for manual control.
- Live Chat
- Use LiveChat
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Ecwid: Chat with your online shoppers
See visitors activity on your site in real time and proactively help them in their buying decisions thanks to Ecwid & LiveChat integration.
- Live Chat
- Install LiveChat
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Website Widget: Welcome Screen
You’re strolling down the street in search of a new purchase. You come across two stores. One looks like your run-of-the-mill, generic establishment—nothing really catches your eye. The other? Oh, it’s a whole different story. Its storefront is sleek, visually stunning, and beckons you with tempting offers and crystal-clear visuals. Which one do you enter? Exactly. That split-second decision illustrates the power of a first impression. And in the realm of online customer engagement, that’s where the welcome screen comes into play.
- Live Chat
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osCommerce: add LiveChat to your online store!
osCommerce LiveChat integration allows you to add a chat widget to your e-commerce website! Start closing more deals with just a few easy steps
- Live Chat
- Install LiveChat
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Tips and best practices for campaigns
Check how campaigns can be used to generate leads, automate targeted marketing, guide customers around your website, schedule appointments, and more!
- Live Chat
- Best practices
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How AI Enhances Customer Support in LiveChat?
AI-powered technologies have been a game-changer for communication and customer service enrichment. Our LiveChat product AI updates are packed with advantages that will boost your customer experience and make you want to use our services like never before! This article explores the benefits of AI-related initiatives. Our intention is to uphold these commitments throughout the deployment process, ensuring our product is built upon a secure and robust foundation. Looking for a proper live chat solution for your business?
- Live Chat
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Welcome to the LiveChat Marketplace
If this is the beginning of your adventure with LiveChat, you’ve come to the right place. If you’ve been using LiveChat for a while, it’s high time we introduce you to all the ways the experience can be even better for you and your customers. Our Marketplace offers over 200 integrations that will help you take your customer engagement to the next level. They can: save your agents’ valuable time. enhance your customers’ experience.
- Live Chat
- Apps and integrations
Use LiveChat
Learn how LiveChat works from top to bottom
Chats and Archives
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Get to know Archives. Learn how to filter, sort and tag past conversations. Quickly check previous chats with your customers.
Provide customer support and convert visitors into customers through chat window that facilitates the communication between your agents and online visitors.
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Reports
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LiveChat offers a wide range of chat and tickets reports. Use them to fine-tune your implementation and spot areas that can be optimized and more efficient.
ALL ARTICLES
Settings
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Campaigns (pop-ups) help you share announcements, discounts, promote products, and engage visitors on your website. Learn how to make the most of them!
See how easy it is to customize your chat widget with LiveChat, maintaining the awareness of your brand among your website visitors!