Roles: owner, administrator, and agent

There are three roles in LiveChat, each serving a different purpose. You can be either an owner, an administrator or an agent.

Owner

The owner is the person who created the LiveChat license. Owners can control each and every aspect of the license. They can add administrators and agents, change settings, access Reports and Archives. They can also access the Subscription section—change plans, add seats and set up invoices.

There can be only one owner at a time. Owner can pass the ownership onto another agent in the Subscription section, account details. When you give up ownership you become an admin.

To easily take care of the billing, the owner should have access to your company credit card.

To easily take care of the billing, the owner should have access to your company credit card.

Administrator

Administrators have access to all features in LiveChat. They can create new accounts, change settings, access Reports, and Archives, as well as chat with customers.

What’s more, they can manage subscription (same as owners). The access to Subscription can be added or removed for each admin separately.

Change permission to access Subscription for administrators