This Hosting Policy describes the Text, Inc. ("Text") practices regarding data storage and hostings and shall serve as an official reference concerning our data safety. For the purpose of this document, hosting shall mean storing, hosting or replicating of Service Data including for archival, backup and log purposes. All other terms referred to in this document shall be understood in line with definitions introduced by Terms of Use.
What that means for you?
When thinking about the data, you need to know where we store it and what actions need to be taken to protect all of it. Here you can find more information on how we treat your data safety.
Server locations
Service LiveChat: LiveChat provides a possibility to store data in two independent locations, one within EEA/EU, the other placed on the territory of the USA. Each customer may decide about the desired location of hosted data at the time of creating a license by signing up on the bottom of the following webpage or contact our support team at support@text.com. In the absence of an alternative selection, data shall be allocated to servers located in the United States of America by default. The same storage location choice applies to backups.
Text is committed to maintaining the integrity of its customers’ data and thus assigns all personal and licensed data, based on either customer preference or default assignment, to appropriate server locations. Therefore, in the event that a customer chooses to store their data within the European Union, Text shall ensure that ticket-related data is stored in that region. For security reasons, Text shall not disclose specific details regarding the location of its data storage centers.
Due to the nature of our services and the involvement of subprocessors in data processing, it may be necessary to transfer or store data in other locations outside EEA/EU. Text requires all subprocessors to adhere to the same high standards of data protection as outlined in the Agreement and DPA, and such transfer or storage will be conducted in accordance with these standards.
Service ChatBot: Our Chatbot stores all data in servers located in Ireland. Text takes all reasonable measures to ensure that the data stored in Ireland is protected in accordance with applicable data protection regulations and our Data Storage and Hosting Policy. However, due to the nature of our services and the involvement of subprocessors in data processing, it may be necessary to transfer or store data in other locations outside the USA.
Service HelpDesk: Helpdesk stores data in servers located in the United States of America with no possibility to relocate the data to other storage center. However, due to the nature of our services and the involvement of subprocessors in data processing, it may be necessary to transfer or store data in other locations outside the USA. Text requires all subprocessors to adhere to the same high standards of data protection as outlined in the Agreement and DPA, and such transfer or storage will be conducted in accordance with these standards.
Service KnowleadgeBase: KnowleadgeBase stores data in servers located in the United States of America with no possibility to relocate the data to other storage center. However, due to the nature of our services and the involvement of subprocessors in data processing, it may be necessary to transfer or store data in other locations outside the USA. Text requires all subprocessors to adhere to the same high standards of data protection as outlined in the Agreement and DPA, and such transfer or storage will be conducted in accordance with these standards.
Service OpenWidget: OpenWidget stores data in servers located in the United States of America with no possibility to relocate the data to other storage center. However, due to the nature of our services and the involvement of subprocessors in data processing, it may be necessary to transfer or store data in other locations outside the USA. Text requires all subprocessors to adhere to the same high standards of data protection as outlined in the Agreement and DPA, and such transfer or storage will be conducted in accordance with these standards.
Service Insight in LiveChat: Insight stores data in servers located in the United States of America with no possibility to relocate the data to other storage center. However, due to the nature of our services and the involvement of subprocessors in data processing, it may be necessary to transfer or store data in other locations outside the USA. Text requires all subprocessors to adhere to the same high standards of data protection as outlined in the Agreement and DPA, and such transfer or storage will be conducted in accordance with these standards.
Please be aware that if you use two or more Services offered by Text, jointly all data shall be stored in line with the policy of a particular Service independently.
Hosting and Data Safety
Text has adopted security controls and practices for hosting centers that are designed to protect the confidentiality, integrity, and availability of Customer’s content that is hosted by Text and to protect Customer’s content, personal data as well as any other data related to the license from any unauthorized processing activities such as loss or unlawful destruction of data. Text continually works to strengthen and improve those security controls and practices. Text database servers are hosted in a data center operated by a third-party vendor. Text maintains complete administrative control over the servers, and no third-party vendors have logical access to customer data besides the scope necessary to deliver to us data storage centers. Furthermore, Text maintains an inventory of all media on which customer data is stored. Access to the inventories of such media is restricted to authorized personnel.
Processing the Personal Data by Text is compliant with the General Data Protection Regulation. This includes compliance with requirements that Personal Data transferred from the EEA to other countries where Text or its third party service providers operate is adequately protected. Text ensures that it signed and shall continue to sign Data Processing Addendums with all vendors with access to personal data. What is more, in selecting third party providers who may gain access to, store, transmit or use customer data, Provider conducts a quality and security assessment pursuant to the provisions of its standard operating procedures. Text provides an up-to-date list of Sub-processors available here. We take care to use only reputable and secure suppliers. Furthermore, Text computing environments are routinely tested to ensure that in case of any data safety breach we are able to restore potential data loss. More detailed explanation concerning data safety and privacy may be accessed here.
Lastly, detailed standards regarding data processing and safety measures are further defined by our DPA.