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LiveChat vs. Freshchat comparison

Huge promises,
poor delivery

That’s just one of Freshchat's customer reviews. At LiveChat, we under-promise and over-deliver.

Free 14-day trial Easy setup Automation

LiveChat the best Freshchat alternative

Join more than 37,000 companies that trusted LiveChat

Logos of LiveChat customers Logos of LiveChat customers

LiveChat works around your business, not the other way around

Go with a customer service platform that adapts to your needs without changing your processes and workflows to match its intended flow.

We’re a Freshchat alternative that does what it knows best.

98%
of users would
recommend this app

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4.6/5
overall rating
on GetApp

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Chat notifications that work like a charm

Missed notifications that result in missed chats and customers? None of this happens with LiveChat — our notifications always keep you in the loop.

The visualization of an incoming chat in the LiveChat app The visualization of an incoming chat in the LiveChat app

Make LiveChat your own

With extensive customization, you can adjust the look and feel of your chat widget, adapt the Agent App to your needs, and experiment with our intuitive APIs.

The visualization of the LiveChat’s chat widget customization The visualization of the LiveChat’s chat widget customization

Connect with your current tech stack

Why limit yourself to 18 integrations when you can connect your live chat with 200+ tools that help you support and sell better?

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Johan Danielsson
Logical Position logo
Implementing LiveChat on our website set off a snowball effect. We increased customer satisfaction, average contract length and customer lifetime value, which ultimately resulted in a 20% monthly revenue growth.
Johan Danielsson

COO & Co-Founder - Sensorem

Read the story

Increase chat conversion

Get 14 days of LiveChat for free

Automation Robust reporting Ticketing system

Reach more customers where they hang out

With LiveChat as a Freshchat alternative, your customers can connect with you using their favorite messaging apps, and you can reply to all messages in one place.

See all messaging channels
The list of messaging channels in the LiveChat app

Reporting that goes beyond the basics

Keep track of key metrics across all plans. Use interactive reports or export data and create your own reports to make better business decisions.

The screenshot of a report in the LiveChat app The screenshot of a report in the LiveChat app

Reach out for help anytime you need it

Our Support Heroes are proactive and will walk the extra mile for you, no matter the time of day. You’ll be taken care of 24/7, starting from the first chat.

The visualization of the LiveChat’s support 24/7 availability The visualization of the LiveChat’s support 24/7 availability

Seamlessly work with sister products

Use one account to turn LiveChat into a customer experience powerhouse by integrating it with other pieces of software, including ChatBot, HelpDesk, and KnowledgeBase.

Screenshot of the ChatBot’s widget

ChatBot

Create your own bot and automate customer service with AI.

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Screenshot of the HelpDesk in the LiveChat’s chat widget

HelpDesk

Support customers with complete ticketing system.

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Screenshot of the KnowledgeBase in the LiveChat’s chat widget

Knowledge­Base

Help your customers and support teams at the same time.

Learn more Learn more

We double down
on online data protection

We'll keep your data safe by using top-quality data centers and diverse geolocalization. This helps us go above and beyond the protection required by GDPR.

Data centers at LiveChat

Need more convincing?

Watch our demo to discover LiveChat — from L to t.

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Or if you already feel like we’re the Freshchat alternative you’ve been looking for:

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