Blackbaud

What is Blackbaud?

Blackbaud is a communication and marketing platform that facilitates non-profit fundraising. It’s found primarily useful for non-government organizations, charities or political groups. The solution helps you get through to a broader group of people and inform about your events, campaigns or collections. What’s more, you don’t have to be a programmer to use it. Thanks to its friendly, web-based interface you can quickly add and edit your content. You can also let other people put in their content and approve it before publishing. Thanks to multi-site management, you can supervise all sites or assign management of profiles to particular groups.

Blackbaud’s sites are also friendly for users. They have simple navigation and attractive design that engage visitors. Over and above, the tool provides the personalized user experience. Visitors may create their accounts/groups or sign into your online communities via Facebook or Twitter. All your newsletters, online appeals, donation forms or reminders can be matched to donors’ interests or geolocation. Due to this, you will avoid sending messages to receivers with no interest in your campaign. The solution provides a very simple donation process and lets supporters send several donations via one transaction.

The benefits of using LiveChat with Blackbaud

Save your money thanks to chatting

Customer support via chat is much more efficient than emails and calls. Thanks to LiveChat, one agent can deal with multiple cases at the same time. With our solution, you can cut employment costs as a small customers service department will be able to serve and satisfy a large number of clients.

Learn about clients’ needs

Thanks to post chat surveys you can easily gather feedback from visitors. Use this knowledge to polish your products, modify your services and boost sales.

Accelerate your work

With LiveChat, you can make agents’ work far easier. Thanks to canned responses and message sneak-peeks, your support team can find and send answers in a snap. That’s to say; an efficient support team can close more cases and satisfy a larger number of clients.

What useful features does LiveChat provide for Blackbaud users?

Rock solid ticketing system

Collaborate on a case without leaving the app. LiveChat allows you to write internal comments seen only by agents. Thanks to them, you can help others solve problems in a timely fashion. Moreover, if a case happens to be insoluble, you can create a ticket and tag it with a specific name. You won’t forget about any outstanding case anymore. On top of that, the system keeps track of all activities related to tickets and offers thorough reports. With such knowledge, you can introduce path-breaking changes into your service.

Chat in different languages

LiveChat delivers 45+ translations that will let you expand your business to foreign markets. Just integrate Blackbaud with our app and gain a bunch of new clients. Let the world hear about your business then and there!